Retail Customer Service Manager - Fort McMurray, Canada - Forever timeless

Description

About us

Our work environment includes:

• Modern office setting
• Onthejob training

Responsibilities:

• Manage a team of customer service representatives and ensure excellent customer service is provided
• Develop and implement customer service policies and procedures
• Handle escalated customer complaints and provide resolution
• Monitor customer interactions to ensure quality standards are met
• Train and coach customer service representatives to improve performance
• Collaborate with other departments to resolve customer issues and improve overall customer experience
• Maintain accurate records of customer interactions and transactions
• Analyze customer feedback and data to identify areas for improvement

Experience:

• Proven experience in a customer service management role
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication skills, both written and verbal
• Exceptional problemsolving and decisionmaking abilities
• Proficient in using customer service software and CRM systems
• Ability to analyze data and generate reports to track team performance
• Strong organizational and time management skills

We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in our customers' lives.

Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.


Salary:
From $17.00 per hour


Benefits:

• Onsite parking
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Fort Mcmurray, AB T9H 2J9: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

Microsoft Office: 1 year (preferred)

• Retail management: 1 year (preferred)

Language:

• French (preferred)

Licence/Certification:

• Driving Licence (preferred)

Shift availability:

• Day Shift (preferred)

Work Location:
In person