Facilities and Office Support Supervisor - Airdrie, AB

Under the general direction of the Manager Facilities Services, the Supervisor Office Support Services will oversee the performance of the Facilities Assistant and Office Services Assistant staff at the Courtyard and Airdrie locations and work with the Manager Facilities Services ...

Job description

Under the general direction of the Manager Facilities Services, the Supervisor Office Support Services will oversee the performance of the Facilities Assistant and Office Services Assistant staff at the Courtyard and Airdrie locations and work with the Manager Facilities Services to oversee building furniture moves, adds and changes. This role will be responsible for office supply programs and will assist in managing capital and operating budget.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

• Lead, manage, coach and motivate employees; this includes providing direction, expertise and advice to employees, identifying employee training requirements, and formally managing the performance of employees
• Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

Supervision of Facility and Office Support Services:

• Manage building furniture moves, adds, and changes including requirements gathering, space usage, consulting, planning, coordination and installation at all FortisAlberta Facilities.
• Oversee office supply program orders (e.g., stationery, beverages, kitchen and washroom essentials) for Calgary and Airdrie locations. Provide guidance to field sites to ensure cost-effective purchasing.
• Negotiate and manage contracts with office service vendors (e.g., janitorial, furniture, architectural services), consultants, and contractors in conjunction with the Manager Facilities Service.
• Participate in various projects that respond to client requests and liaise with a diverse group of clients and stakeholders.
• Act as a liaison between the Facilities Department and external stakeholders (i.e.: Property Owners, Law Offices, Architectural and Engineering Firms, Vendors, etc.).
• Lead and/or participate in special projects and other duties as assigned.

Financial Management:

• Prepare monthly requirements for the management of capital and operating budgets for discussion with the Manager, including annual planning, monthly forecasting, and variance analysis.
• Coordinate purchasing activities and liaise with the Procurement Department as needed.
• Support financial reporting and analysis, including quarterly certification of capital projects and ad hoc reporting for stakeholders and leadership.
• Audit project charges to ensure they match the outlined financial structure and costs.
• Support detailed financial analysis and modeling to facilitate project or building investment decisions, such as repairs, upgrades and replacements.

KNOWLEDGE, SKILLS & ABILITIES:

• Demonstrated verbal and written communication skills including the ability to clearly present information to various audiences in both formal and informal settings.
• Customer service focus with the proven ability to develop and maintain effective relationships with team members and internal and external stakeholders.
• Ability to build effective partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
• Proven leadership and supervisory capabilities; capable of providing clear, concise direction
• Demonstrated discretion and the proper handling of confidential information plus the ability to maintain confidentiality are essential.
• Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
• Demonstrated initiative in recognizing opportunities for improvement and efficiency in processes and practices.
• Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
• Demonstrated ability to provide professional leadership and guidance to professionals and others in area of expertise; this includes excellent training and staff development skills
• Demonstrated ability in using MS Office applications (Outlook, Word, Excel, PowerPoint); familiarity with SAP would be an asset.

EDUCATION & EXPERIENCE:

• Degree or Diploma in Business or other related discipline plus seven (7) years' experience within a corporate environment including exposure to senior executive support is required; an equivalent combination of education and experience may be considered.
• Experience in Facilities Services Management would be an asset.
• Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.
• Experience with operating and capital programs in a regulated utility environment would be an asset.

Job Types: Full-time, Permanent

Pay: From $100,000.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Work Location: In person