Front of House Manager - Kelowna, Canada - Jason Parkes Customs

Description

About Us:

Angel Share rooftop restaurant at Crown and Thieves Winery in West Kelowna offers a unique dining experience where guests can dine under the open sky with breathtaking views of Okanagan Lake and the surrounding vineyards.

The restaurant serves shared plates for a communal dining experience, and the wine-focused beverage menu features suggested food pairings.

Our culinary team brings their culinary expertise to the menu, offering a diverse range of dishes that cater to all taste buds.

The rooftop setting provides an airy and serene atmosphere for guests to enjoy a truly memorable dining experience.

We are seeking a dynamic and experienced
_Front of House Manager_ with experience in managing events to lead our team.

The front-of-house manager will be responsible for overseeing all aspects of front-of-house operations, ensuring exceptional service standards, particularly during events and special events.

This position requires strong leadership skills, strategic thinking, and a passion for delivering outstanding customer experiences.


Responsibilities:

• Lead and motivate the frontofhouse team to provide exceptional service and exceed guest expectations during regular operations and special events.
• Plan, coordinate, and execute events, including private parties, ensuring all details are meticulously managed.
• Coordinate with event planners, vendors, and internal departments to coordinate logistics, menu selections, and special requests.
• Develop and implement strategies to optimize efficiency and maximize revenue opportunities.
• Train, mentor, and coach frontofhouse staff to ensure consistency in service delivery and adherence to company policies and procedures.
• Manage guest reservations, seating arrangements, and special requests to ensure a seamless dining experience.
• Conduct pre

- and post-event meetings with staff to review expectations, provide feedback, and address any issues or concerns.

• Handle guest inquiries, feedback, and complaints professionally and proactively.
• Conduct regular inspections of the dining area to maintain cleanliness, organization, and compliance with health and safety standards.
• Collaborate with the kitchen team to coordinate food and beverage service and maintain highquality standards.
• Monitor inventory levels and assist in ordering supplies to meet operational needs while controlling costs.
• Maintain a thorough understanding of event budgets, sales targets, and financial goals, taking proactive measures to optimize revenue and control costs.
• Stay current with industry trends and best practices to continuously improve service quality and guest satisfaction.

Requirements:

• Proven experience in a management role within the hospitality industry, with a focus on event planning and execution.
• Strong leadership and people skills with the ability to motivate and inspire a diverse team.
• Excellent communication and problemsolving abilities, with a keen attention to detail.
• Proficiency in restaurant management software and POS systems
• Flexible schedule, including evenings, weekends, and holidays.
• Serving it Right certification.

Benefits:

• Competitive salary and performancebased bonuses
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for career advancement and professional development
• Employee discounts on food and beverages
• Positive and supportive work environment