IT Knowledge Management Analyst - Abbotsford, Canada - University of the Fraser Valley

University of the Fraser Valley
University of the Fraser Valley
Verified Company
Abbotsford, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job Summary:


The IT Knowledge Analyst is responsible for knowledge authoring including the generating, maintaining, inventorying, and performance monitoring of various technical documentation while developing, championing, and communicating knowledge and documentation templates and best practices in a shared-learning, collaborative and accessible environment.


The IT Knowledge Analyst will capture, create, synthesize, share, structure, audit, and report IT knowledge to improve and support IT operations, strategies, and activities.

For more information, see the Position Description link above.


Qualifications:

Bachelor's degree in Computer Information Systems or equivalent from a recognized institution.

Three (3) years of related experience in technical communications or knowledge base management.

Information Technology Infrastructure Library (ITIL) framework certification is an asset.

Knowledge management certification is an asset.

Experience with an enterprise-level ITSM tool is preferred.

Experience with Power BI and Google Analytics is preferred.

Graphic design experience an asset.

Exemplary written and verbal communication skills with attention to detail, accuracy, clarity, and quality.

Advanced knowledge and experience with O365, Adobe PDF, Snagit Editor, Publisher, Visio, and Excel, PowerPoint are essential. HTML, CSS.


Self-motivated problem solver with critical thinking skills and a desire to identify issues and formulate solutions that reduce risk and align with organizational strategies.

Demonstrated ability to provide positive and proactive communications and customer service to users, vendors, and other key stakeholders.

Excellent decision-making, problem-solving and time-management skills with the ability to establish and implement multiple priorities.

Ability to work effectively as a member of a team.

Demonstrated commitment to continuous learning and professional development.


About UFV:

The University of the Fraser Valley is located on the traditional territory of the Halq'eméylem-speaking peoples.

We express our gratitude and respect for the honour of living and working in Stó:

lo Tém:
éxw (Stó: lo Land; Stó: lo World).

In all that we do, UFV strives to support and honour the Stó:
lo peoples goals of self-determination and well-being on these lands.

A commitment to Indigenization and Reconciliation is core to our institutional Vision and Integrated Strategic Plan:
IYAQAWTXW — which means House of Transformation.

This commitment includes the goal of centering Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.

UFV has four campus locations within the beautiful Fraser Valley in British Columbia. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community, and shape the future of 15,000 students.

UFV is committed to the principle of equity in employment.
More jobs from University of the Fraser Valley
See all jobs of University of the Fraser Valley