Program Assistant - Burnaby, Canada - FortisBC

FortisBC

Verified Company

Burnaby, Canada

22 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Affiliation:
MoveUP

Employment Status:
Full-Time Temporary

Salary:
$28.97 Hourly

Temp Duration:
Approx. 18 Months

Workplace Flexibility:
No

Posting End Date:
Open until filled

We're a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.

We're looking for new talent to join us as we transform BC's energy future.

Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow.

Join us and let's work together for a better BC. Responsibilities
Respond to internal customer inquiries relating to publishing documents and managing system. Address complaints and issues in context of CRL technological program.
Liaise with internal departments in regards to reporting and document requests. Review, validate new documents, and lead review cycle of current documents.

Identify issues and opportunities with program operational requirements including process issues and solve where appropriate or escalate for further consideration.

Data entry into CRL system and utilize PowerBI system for reporting.

Assist in program tracking and reporting including monthly, annual or ad hoc reports, and in the development of responses to information requests from internal parties.

Maintain effective working relationships with team members and cross-functional departments, and input on operational processes and technical support on database issues and reports.

Promote a positive customer relationship by monitoring the customer's experience through conversations with customers, and other stakeholders as required, and providing input on concerns or ways to improve service.

Support departmental/program promotional activities.
Conduct work in a manner that prevents injuries and incidents, and contributes to FortisBC's safety goals. Maintain knowledge and understanding of safety policies, practices and procedures. Lead by example by putting safety first at all times.

Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

Requirements
Completion of a certificate in Business Administration, Marketing, Communications or a related field from a recognized accredited post-secondary institution.
Minimum of two (2) years of recent and directly related work experience.
Problem-solving skills.
Good judgment and reasoning skills.
Sound analytical and decision making skills.
Initiative and the ability to work independently.
Attention to detail, while maintaining an overall understanding of program administration.
Excellent oral and written communications skills.
Excellent customer service.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.