Billing Support Specialist - Vancouver, British Columbia
3 hours ago

Job Summary
We're looking for a Billing Support Specialist to be part of our Customer Success department and help businesses get the most value out of their Jobber subscription.The team:
The Billing Support team plays a critical role in customer retention and satisfaction. We help customers navigate billing and subscription questions, resolve account concerns, and ensure they're set up for long-term success with Jobber.
We work closely with Customer Success and other cross-functional teams to continuously improve the customer experience. Our goal is simple: help our customers succeed so they can focus on running great businesses.
Responsibilities
- Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards.
- Lead confident conversations with customers considering cancellation or downgrade.
Job description
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