Customer Service Representative - London, Canada - Waste Connections

Waste Connections

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Waste Connections of Canada, the leader in non-hazardous solid waste management in North America is looking for a
Customer Service representative to join our team in
London, ON.

We are looking for an SAFETY inclined, energetic, autonomous and proactive team player capable of making a difference in his/her team and community.

Hours:
Monday-Friday 8-5

The Customer Service Representative position receives and processes calls from customers, and serves as single point of contact for customers.

The Customer Service Representative is responsible for resolving customer issues, maintaining a strong customer relationship and providing ongoing services to current customers.

The incumbent must have the ability to handle a high inbound call volume on a consistent basis.

Responsibilities and Duties:

To perform this job successfully, the individual must be able to perform each duty to a satisfactory level. Additional duties may be assigned from time to time. Fields customer service inquires and transactions from multiple lines of business independently and proficiently.

Take in bound call from existing and potential customers
Confirms understanding of customer needs, issues and requests, by communicating in a concise and accurate manner
Listens for and identifies opportunities to cross sell additional products and services
Serves as the customers advocate by solving problems on the customer's behalf by engaging the right department and people within the company
Uses authorized system to gather information, provide information, and/or update customer records
Provide standard information and education regarding service options
Perform data entry of sales reps paper work into internal systems
Coordinate the set up and installation of new accounts between departments
Organize, file and maintain documents and correspondence

Qualifications and Skills

High School Diploma or G.E.

D, and a minimum of
two years Customer Service experience:

Excellent verbal, written and analytical skills

Computer skills

MS Office, typing skills
Sales Force knowledge is preferred
Professional phone etiquette
Ability to multi task and prioritize
Ability to react well under pressure and treat others with respect
Identify and resolve issues in a timely manner

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Must meet all attendance requirements and be consistently punctual:

Work efficiently and effectively, both independently and with your team

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Adapts well with changes in the work environment:

Ability to manage and deal with difficult or emotional customer situations:

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Strong detail orientation is a must
We are an equal opportunity employer. We thank all applicants for their time and interest, only those selected will be contacted.