Records & Information Administrator - Calgary, Canada - City of Calgary

Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Records and Information (R&I) Administrator, you will be the subject matter expert and first point of contact for records and information, Access and Freedom of Information and Protection of Privacy for Emergency Management & Community Safety (EMCS). You will facilitate the strategic management of the information assets of EMCS and analyze information management practices to identify risks, develop and implement information management procedures, provide training and coaching, and determine security access to records and information management system repositories. Primary duties include:

Conduct regular audits and analysis of R&I business processes, R&I workflows, records lifecycles and retention and disposition schedules.

Develop business rules, standard operating procedures, guidelines, manuals and R&I processes for the business unit.

Implement, maintain and monitor all information management systems and operations. Schedule, maintain and coordinate all records management processing, disposition, and reporting.

Attend business unit records coordinator (BURC) training and meetings.

Liaise with corporate experts to ensure protection, compliance and data governance including access and privacy of business unit data.

Manage and monitor access permissions to network drives, electronic repositories, and data bases.

Provide advice on the management and structure of shared drives.

Monitor staff activity, troubleshoot issues, and conduct audits.

Provide one on one training to staff and conduct regular staff meetings to promote proper information management.

Ensure compliance with corporate policy and procedure, report breaches or misconduct.

Act as the main point of contact and Subject Matter Expert (SME) for information management, FOIP, Access and Content Server.

Consult with divisional management, other subject matter experts and project managers on how to address information management needs.

Analyze business workflows, identify users¿ information management needs and identify solutions. Develop and document procedures and policies.

Qualifications

A certificate in Records and Information Management and/or Information Technology Management or related field and at least 5 years of experience in information management, FOIP policy and program administration, OR;

A completed diploma in a related field and at least 3 years of experience.

Alberta Provincial FOIP certification will be considered an asset.

Experience as a Windows Data Steward, developing comprehensive IM business plans, benchmarking and performance measurement tracking will be considered an asset.

Experience using Directory and Resource Administrator (DRA), BMC Remedy, Content Server Livelink/Physical Objects will also be an asset.

Strong communication skills, technical problem solving and critical thinking skills, time management, adaptability and effective decision-making skills, and the ability to work with competing priorities.