Manager, Product Support - Ottawa, Canada - General Dynamics Missions Systems-Canada

General Dynamics Missions Systems-Canada

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Project/Program Overview:
We are currently looking for a Product Suppport Manager to join our Manufacturing team in Ottawa.

Reporting to the Senior Director of Manufacturing Operations and Quality, you will lead the growth of Product Support as a business entity within Canada and worldwide.

You will manage a team of Product Support Officers and Repair & Overhaul (R&O) Coordinators and work closely with the Director of In-Service Support (ISS) to pursue new business.

Job Description:

Typical Duties Include:

Ensure the timely execution of Product Support contractual and bid commitments
Identify gaps within the current operation and execute the change process to drive improvements
Provide leadership, guidance, mentorship, and development to the Product Support team
Balance achievement of the operating plan relating to revenue and cash while maintaining customer satisfaction
Ensure compliance with: contractual obligations for price, delivery, quality, and performance, applicable procedures, regulations, and legal requirements
Protect GDMS-C's interests through appropriate contract terms, conditions and Non-Disclosure Agreements
Support the preparation, implementation, and achievement of accurate repairs forecasts for customers
Recommend desired warranty provisions and sparing strategies on new pursuits based on historical trends
Develop and manage the R&O capability during the acquisition and ISS phase of programs
Oversee the R&O of supplier equipment and subsystems
Execute the setup of and management of Repair Agreements with OEMs
Report items of interest, risk, business, and market strategy to management and provide recommendations for appropriate action
Oversee the collection of time and material costs to enable invoicing or warranty repair accounting requirements
Meet or exceed operating goals for quotations, invoicing, accounts receivable, and turnaroundtimes through negotiation results, contracts management, and customer relationships
Prepare failure and repair data to enable performance and trend monitoring and projection of support requirements
Ensure adequate spares and component parts are available to support all contractual requirements
In coordination with Component Engineering and Programs, ensure the proactive identification, notification, and resolution of obsolescence issues for customers
Represent GDMS-C, internally, with customers, and with vendors with a high level of competence, professionalism, integrity, and credibility
Provide miscellaneous technical, engineering and maintenance service support to customers at domestic and deployed sites

Basic Qualifications:

Education & Experience:

Bachelor degree in Business, Engineering or Law, or equivalent business experience
Minimum 10 years of related experience in Product Support, Business Development, R&O, In-Service Support, Program Management, or other related discipline
Previous experience with interpretation, drafting, and negotiation of contractual terms and conditions
Strong financial acumen
Excellent interpersonal skills
The following are considered assets:
Experience working with various Military and Commercial Customers
Canadian Standard Acquisition Clauses and Conditions (SAAC), United States Federal Acquisition Regulations (FARs), and Defence FAR Supplement (DFARs)

Company Overview:

General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.

We believe in maintaining a diverse workplace - inclusive of beliefs, cultural background, job experiences, thoughts and ideas.

If who we are and what we do resonates with you, we welcome you to join our team