Customer Experience Associate - Montreal
1 month ago

Job Summary
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.As the frontline of TD Bank we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products solutions to existing or prospective TD customers.
,Responsibilities
- Process financial transactions like deposits withdrawals bill payments per standardized operating procedures industry regulations TDS Code Conduct Ethics
- Understand determine customer needs recommend solutions specific those needs exercising discretion confidential matters Respond resolve customers concerns using standard procedures escalating non-standard activities as necessary Achieve assigned goals business objectives promoting banking solutions completing business processes timely accurate manner Connect personally customers advise them appropriately clearly banking solutions processes Help build positive diverse equitable work environment promoting team effectiveness participating personal performance development Assist team respecting coworkers dedicated keeping everyone updated status routine activities Deliver quality customer experiences recommend operational improvements opportunity exists improve achieve operational excellence
Skills Required
Job description
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