Guest Services Manager - Huntsville, Canada - Deerhurst Resort

Deerhurst Resort

Verified Company

Huntsville, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE
Deerhurst Resort is your host to the

true Muskoka experience.

What is important to us

We CARE.

We have FUN.

We value INTEGRITY.

We believe in TOGETHERNESS.

POSITION:
Guest Service Manager

WAGE:
$21 Per Hour

DEPARTMENT:
Guest Services

REPORTS TO:
Front Office Manager

STATUS OF POSITION:
Full-Time

JOB HIGHLIGHTS:
Shift Work, Work as a team, Guest Interaction, Problem Solving

Why Deerhurst Resort?

Position Summary

Duties and Responsibilities

Training, Development of team members, ensuring team members are equipped to provide excellent guest service
Seeks out feedback and establishes an "open door" policy to identify and address hosts problems or concerns in a timely manner.
Provides exceptional and professional service to our guests and hosts
Communicates and implements current and new procedures and expectations
Responds and follows up to inquiries relating to guest comments and concerns
Ensures the wellbeing of our guests and team members by being alert to and reporting potential hazards
Excellent guest service specifically in arrival experience, guest services and departure experience
Responsible for guest services cash and float handling

Skills, Abilities & Attributes

Guest oriented with a sincere, helpful, caring and friendly personality
Work well in stressful, high volume work setting to meet the deadline demands.
Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
Working knowledge of Property Manager and Micros/ Opera or related reservations software systems.
Able to take initiative within given guidelines
Pays precise attention to detail, order and cleanliness
Has exceptional energy, flexibility and professionalism
Enjoys offering exceptional service and meeting the needs of others
Has effective communication skills (verbal, listening, writing)
Comfortable and enjoys managing diverse tasks at the same time
Proven ability to organize tasks and priorities effectively with accurate sense of detail.
Must be able to evaluate and select among alternative courses of action quickly and
Must be able to work with and understand financial information and data

Education/Experience

Ability to deal with all levels of management and colleagues in a professional manner.
Experience in the supervision of personnel: recruitment, training and motivation.
Background in the development and execution of operating budgets.
Proven ability to manage multitasked assignments.
Must be hands on in all areas of the Guest Services.
University, College or Hospitality Management degree an asset.

Visa Requirements:
Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements._