Deskside Support - Etobicoke, Canada - NTT DATA

NTT DATA

Verified Company

Etobicoke, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Company Overview:
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Job Description:

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.
Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
Identifies potential issues that could adversely impact End User experience and follows through on action steps.
Strives to meet all Client SLAs & Customer Satisfaction Goals.
Escalate to Support Lead on issues that impact a Client End User and/or entire operation at a given site.
When required provides onsite shadowing to vendors.
Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
Basic installation and maintenance of technical products.
Follows predefined procedures and tasks in everyday activities.
Work is regularly reviewed by a more senior level technical specialist.
Reviews, troubleshoots and approves operational quality desktops, notebooks, and associated peripherals.
Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Installation of software catalog.
Diagnoses and resolves most software issues.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Instructs customers in the operation and maintenance of the system.

About NTT DATA Services:

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.