Alarm Operator - Victoria, Canada - Paladin Technologies

Paladin Technologies

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Paladin Technologies Emergency Response Center is actively searching for multiple 'Alarm Operator' to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

SHIFT AVAILABILITIES:

- _ Days: Wednesday

Saturday; 7am 5pm PST_

RESPONSIBILITIES:

Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
Actively listen to caller to summarize key points of information and enter into computer system
Actively seek winwin solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

QUALIFICATIONS:

Ability to remain calm and provide direction while responding to an emergency situation.
Customer service, Dispatch, Hospitality and Outgoing Call Centre experience is an asset
Ability to pay attention to detail and be able to follow instructions.
Exercise mental flexibility and situational awareness within a teambased environment.
Ability to 'Think on your feet' and remain calm under pressure
Strong verbal and written communication skills.
Bilingualism (French & English) would be considered an asset.

PACKAGE:

Salary Range dependent on experience
Extensive Health, Medical and Dental Benefits + our Wellness program
RRSP matching contribution
Free Parking at Office
Ergonomically designed workstations, including standing desks

We are also offering a number of incentive programs; they include our 'Referral Program' (cash reward) and our 'Spotlight Club' (gift card).

Hourly Pay Range:
$19ph - $22.50ph DOE

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.

As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more.

We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

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