Product Specialist - Aurora, Canada - KTI Limited

KTI Limited

Verified Company

Aurora, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary/Purpose:

To meet the goals and objectives of KTI Limited while providing internal and external Customers with a positive experience.

The Product Specialist is expected to provide technical support, pricing, guidance to customers throughout the order process including but not limited to initiating a Sales Order, Vendor PO, Expediting, Logistics and Documentation support.

This position works closely with our internal and external customers to coordinate and finalize all the steps related to customer order intake.

Key Responsibilities and Duties:

Prepare Quotes (as required)
Provide support to Sales regarding creation of Quotes
Follow up on Quotes with Sales / Customers (as required) and update the ERP in a timely manner
Provide requested support on the order process (i

e:
follow up with customers, communicate with vendors, negotiate pricing with vendor)

Ensure all specs/documents required for each order/quote are received, correct
Ensure all technical specs/documents are attached to corresponding forms in the ERP (i

e:
SOs, POs, Quotes )

Enter Customer Orders and Vendor Purchase Orders through our ERP System upon ensuring accuracy of all relevant information including pricing, shipment information and terms and conditions and work with Customers/Vendors to correct any discrepancies
Monitor, expedite and report upon all relevant scheduled shipment dates including late shipments for our Customers/Vendors within our ERP System
Monitor and coordinate daily incoming and outgoing orders with our Distribution Center (DC) Leads as well as reporting upon the status of all HOT inbound and outbound shipments
Liaison with other Product Specialist's regarding order creation & status' (SOs & POs) as required
Inventory review and analysis including procurement and forecasting
Review inbound stock (as required) to ensure vendor met all requested specs / configs
Create Tasks in the ERP as required
Monitor competitive landscape, regulatory changes, etc. to obtain industry knowledge and maintain/gain competitive advantage
Maintain and foster relationship with key vendors
Identify opportunities for improvement
Keep Sales, Team Lead abreast of any challenge / risks
Work with your supervisor to identify training opportunities
Any other duties which may be assigned to you from time to time by your manager

Qualifications:

2+ years of inside sales/customer service/ order Management experience
College Diploma in business administration or a similar field
Technical aptitude of products and business lines
Excellent customer service, communication, interpersonal and organizational skills
Ability to prioritize workload
Attention to detail is paramount
Intermediate Microsoft Suite experience
Knowledge of NetSuite is considered a strong asset
Must be able to work in a team environment

Salary:
$50,000.00-$60,000.00 per year

Benefits: