Security Operations Supervisor - Metro Vancouver Regional District, Canada - Coast Mountain Bus Company Ltd
1 week ago
Description
Marketing Statement:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day.
Responsibilities:
PRIMARY PURPOSE
Supervises the day-to-day operational delivery of staff engaged in performing static and mobile security patrols, Crime Prevention and Fare Inspection duties, General Security Patrol and General Investigations duties of internal investigations of criminal incidents, offences and misconduct.
KEY ACCOUNTABILITIES
Supervises and directs the work of work leaders and operational staff engaged in performing static and mobile security patrols, incident investigations, analysis and the protection of company properties including selection, training, motivation and performance management of employees and the maintenance of safe work practices.
In conjunction with the Manager, supervises and conducts internal investigations of criminal incidents, offences and misconduct against personnel and property including evidence gathering, interviewing witnesses, preparing Crown documentation and reports.
Develops, recommends and implements policies, rules and procedures, prepares site-specific instructions, and monitors compliance. Interprets legislation and conducts risk assessments.
Coordinates, implements and monitors duty rosters, work records, shift schedules payroll and sign-ups, reviews daily logs and reports and takes appropriate action.
Participates in and adjudicates First Stage grievances, in employee disputes and grievances, and testifies at arbitrations when necessary. Administers discipline under the collective agreement including suspending or recommending termination of employees. Participates in the collective bargaining process by providing information and recommendations on various bargaining issues. Manages relationships with union representatives to identify and resolve continuing issues.
Participates in special projects and various committees. Writes and issues Bulletins as required.
Qualifications:
EDUCATION AND EXPERIENCE
The competencies for this position would typically be acquired through completion of a Licenced Security Worker with the Province including Advanced Security Training (AST).
Requires a minimum 4 years of directly related, relevant experience in a Jurisdictional Police Agency, Security supervision/management environment. Must be a good communicator when interacting with a large mobile, non-union or unionized workforce.
OTHER REQUIREMENTS
Effective change management skills
Exceptional interpersonal and customer service skills
Advanced written and verbal communication skills
Advanced decision making skills to respond, assess and react to a variety of operational and emergency situations
Sound analytical skills to be able to process a large volume of information from reports
Sound knowledge of standard office software plus software used onboard transit vehicles
May be required to work shifts outside the normal 8am to 4pm General Security Patrol and General Investigations officers
Other Information:
Recruitment Process:
An applicant will be required to demonstrate their suitability for this position by meeting the mi
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