Scheduling Supervisor - Kitchener, Canada - ParaMed Home Health Care

ParaMed Home Health Care

Verified Company

Kitchener, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Operations Manager and District Director, the Supervisor of Coordination will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch.

Qualifications

Minimum qualifications for this position are one to two years of postsecondary education and one to three years of jobrelated supervisory experience, or equivalent combination of education and experience
Strong proficiency in all aspects of Microsoft office; with proven skills in Word and Excel
Experience in Calipso, Goldcare and Procurra is considered a strong asset
Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
Experience in customer service is an asset
Experience in the health care field an asset

What you will do:

Provide indepth training and onboarding education for scheduling for new coordination staff with assistance of onsite trainer
Monitor and provide coaching and performance management to coordinators
Assist in reviewing, supporting Procurra Coordination training resources
Formulating plan and follow through with training to address new and existing coordinator knowledge gaps
Proficient in coordination position to fill in on a desk for coordination where absences occur
Runs and reviews daily, weekly monthly reports and or provide action plan to reduce missed care because of coordination error, unfilled visits, incomplete care plan entries, overtime hours, underutilized worker schedules and work with recruiting to review workforce requirements
Create and maintain work schedules for coordination teams
Works with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors
Has full understanding of Collective Agreement language and requirements as it pertains to coordination where applicable
Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets
Daily review tracking tools and follow up with Coordinators to ensure compliance
Other duties as assigned

Information Management

Verifies integrity of data and makes corrections as necessary
Produces schedules and reports on a regular basis, and upon request of the Supervisor/Manager
Records all communications and consequent actions in appropriate fields/locations
Responds to funder reporting requirements as required

Customer Service

Communicates regularly with Patients/caregivers, PSS/Nursing Workers, funders and various Corporate or local departments, (i.e. Accounting, People & Culture, Information Technology)
Provides reports to appropriate professionals regarding Patient and PSS/Nursing status
Collaborates with accounting to ensure accurate and timely billing and payroll functions
Provides support and general direction to PSS/Nursing Workers, as appropriate
Receives concerns from Patients and PSS/Nursing Workers with regards to scheduling practices and redirects to appropriate professional

Competencies
In compliance with provincial and federal regulations and contracts with government agencies or private funders, the Supervisor of Coordination supports Branch operations and objectives in the areas of Human Resources, Payroll and other administrative functions