Client Service Facilitator - Ottawa, Canada - Shepherds of Good Hope

Shepherds of Good Hope

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB POSTING
(Internal/External)

SUMMARY
Join us at Shepherds of Good Hope and add meaning to your work

Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of individuals experiencing homelessness and vulnerably-housed individuals in the city of Ottawa.

Many individuals who access our programs and services live with complex trauma, mental health challenges and substance use disorders.

A leader in supportive housing and harm-reduction, you'll be joining an organization that provides around-the-clock, comprehensive services to all genders in seven supportive housing, shelter and programming locations across the city.

With 113 new units in development, Shepherds of Good Hope is transforming lives.

YOU can be part of the transformation.

At Shepherds of Good Hope you will find an inclusive environment, with dynamic and innovative programs that offer fulfilling work with flexible schedules to meet your needs.

You'll find permanent and part-time positions and many opportunities to upgrade your skills and advance your career. When you grow, we grow.

Ready to join us? There is a place for you here

Reporting to the Manager, Case Management Services, the Client Services Facilitator takes a proactive role in planning, organizing, and facilitating activities for the residents across all Supportive Housing programs while also promoting engagement and self-care.

Providing day to day support to residents, acting as a liaison for volunteers, and collaborating with partnering agencies are key responsibilities of this role and ensure that all residents of the program are being supported.

The Client Services Facilitator has a strong understanding of the varying needs of the residences, ensuring the engagement in activities and providing support and guidance to volunteers, and residents.

RESPONSIBILITIES

Identifies available social, recreational and educational services and resources in the community that may meet residents' needs
Creates a monthly calendar of resident activities, involving residents as much as possible in the planning and preparation of the calendar
Assists residents to participate in community activities and events
Supports residents in accessing the community resources and exploring possible barriers for use.
Communicate and support the communication department to share the activities taking place in the programs.
Attends and participates in meetings as required
Evaluates program and brings suggestion to Management for improvements
Develops print material that may be useful for service delivery
Maintains accurate records and tracks statistics of resident participation in activities.
Provides a written weekly recap of all activities
Acts as a liaison between Volunteer Services and all volunteers across all Supportive Housing programs.
Organizes aspects of resident's memorials, as required.
Works collaboratively with partnering agency members.
Promotes resident engagement and selfcare to the residents across Supportive Housing programs.
Participates in professional development activities

QUALIFICATIONS

Post-Secondary education in Social Sciences or Human Services or equivalent experience.
Experience working with, and knowledge of, resources concerning homeless populations, addictions, mental health, housing, and poverty issues
Demonstrated ability to build rapport and work within the Harm Reduction framework, using NVCI principles.
Demonstrated problemsolving skills, collaboration abilities and good judgement.
Strong written and verbal communication skills.
Experience in maintaining accurate records.
Proficiency in Microsoft Office and related software is required.
Must be legally entitled to work in Canada
Must by at least 18 years of age
Able to lift up to 25kg.
Able to read text and communicate orally in English. Ability to communicate in other languages is considered an asset.
A valid driver's license and the ability to meet SGH insurance requirements are required.

WORKING CONDITIONS
The Client Services Facilitator works in all Supportive Housing programs. There is a combination of long periods of sitting, standing, and walking for this position.

This role is mostly consumed with resident engagement, which can mean meeting in private and confidential locations with residents on a one-to-one basis.

Accuracy and timeliness are very important to this role to ensure that resident needs are being met and reporting is complete.

The Client Services Facilitator must drive to various Supportive Housing programs on a regular basis. The Client Services Facilitator must drive residents to various activities and appointments on a regular basis.

The Client Services Facilitator must be comfortable utilizing critical thinking to make well rounded decisions in high pressure situations and prioritizing work based on competing deadlines.

Shepherds of Good Hope Foundation