Training Professional - Maxwell, Canada - Solera

Solera
Solera
Verified Company
Maxwell, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
Who We Are

The Role

Trainer Professional.


Reporting into the Regional Training Manager, this is the expert role delivering training and content for either classroom or remote delivery.

What You'll Do


Role Description:

  • Delivers product specific training both classroom and remotely, some aspects will require automotive experience, particularly from the bodyshop segment.
  • Develop training courses that are fit for the local market, keeping content relevant and regularly refreshed.
  • Expert across the Solera products which are being trained, keeping up to date with product enhancements and able to discuss with customers.
  • Support the Sales team with closing training opportunities as the SME for training.
  • Collaborate with other Professional Services team members in the country/region, particularly when involved with major projects eg; supporting migrations of customers across the Solera platforms.
  • Work to KPIs on the quality of the training delivered and to ensure customer satisfaction.
  • Collaboration with Sales and Rev Ops to ensure revenue targets are met.
What You'll Bring

Key Competencies

  • Exceptional customer facing skills, in some cases this role will interact directly with more customers than any other role across the regional/country business.
  • Experienced trainer of software products, or from a learning and development background.
  • Automotive experience will be essential for some product sets.
  • Strong interpersonal skills and passionate about collaborating and communicating.
  • Ability to build content and presentations, to support training courses.
  • LMS & elearning experience.
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