Dispatcher - St. Catharines, Canada - Humane Society of Greater Niagara

Humane Society of Greater Niagara

Verified Company

St. Catharines, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

The dispatcher is responsible for dispatching officers, answering phones, customer relations, adoptions and animal handling, and cleaning/tidying/maintenance of the front lobby area.

Qualifications, Experience, and Personal Attributes

Minimum High School diploma or equivalent,
Animal care training and experience is an asset,
Knowledge of a variety of animals, animal behavior and their care requirements,
Knowledge of municipality bylaws,
Must have genuine compassion for animals,
Ability to work with multiple online platforms,
Ability to manage high call quantities,
Good command of the English language verbal and written,
Outstanding communication and customer service skills,
Must be flexible to perform a variety of duties,
Must be a team player,
Must not have allergies limiting or affecting exposure to animals,
Ability to remain professional under pressure,
Proactive, selfdirected, and able to work in a fastpaced environment,
Able to multitask, prioritize workload, and flexible to adapt to change and shifting priorities,
Crisis management skills and,
Knowledge of WHIMIS.

Responsibilities/Duties

Treat the public with compassion and respect, employing superior customer service skills at all times,
Receiving complaints and reports from the public and dispatching officers in a timely manner,
Follows policies and procedures set out by the Society and reports all incidents to his/her immediate supervisor immediately,
General cleaning and disinfecting of the premises and equipment used within the shelter, i.e. front desk, phones, public washroom, and lobby,
Manage caseloads and assign tasks with followups,
Some laundry duties may be required,
Notifies supervisor of any health problems or concerns regarding the animals,
Assist the public with adoptions and inquiries,
General animal adoption viewings when required,
Works in compliance with the AODA, Occupational Health and Safety Act and its regulations,
Immediately reports all incidents of injury, property damage, absence of or failure of a protective device and/or equipment to the supervisor immediately,
Reception duties, including greeting the public, answering phones, filing and general clerical duties,
May perform other LCHS position functions and,
Other duties may be required from time to time.

Working Conditions