Temporary Supervisor, Meter Data Management - Brampton, Canada - Alectra Utilities

Alectra Utilities

Verified Company

Brampton, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Opportunity

Job Posting Number:

Position:

Supervisor, Meter Data Management
- *Temporary contract for 9 months*_

Location:

Brampton (Kennedy Rd) (Hybrid: Remote/In-office)**Reports to:**Manager, AMIO

Business Unit:

Customer Experience

Division:

Network Metering

Hours per Week:

35

Rate of Pay:

Number of Openings:

1

Union:

No

Open:

January 22, 2024

Close:

January 26, 2024

Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / Inoffice work based on operational requirements._

Position Purpose:

Key Responsibilities/Accountabilities:

Build a health and safety culture within the Meter Data Management team, following all Alectra Health and Safety policies and procedures
Ensuring compliance and revising departmental procedures as required and communicating changes to employees
Planning, assigning and supervising daily activities of the operational unit
Coaching employees and managing performance to build a highfunctioning and engaged team Establish streamlined processes, assessing opportunities for continuous improvements, automation, and harmonization
Identify, develop, implement, and provide reporting on an established cadence to provide transparency of Metering work programs, outputs, and service levels
Provide input to departmental budgeting, resourcing plans, and business plans
Develop fair work distribution methods, ensuring accurate, timely, and highquality outputs
Lead and/or participate in department and corporate projects and key initiatives
Manage escalated external and internal customer inquiries, and coordinate with internal and external customers to resolve issues
Works in collaboration with Metering management and Corporate Finance to support the development and administration of budget and forecasting processes as per required timelines.
Works with corporate Procurement to complete procurement process related to metering products and services.
Supports team in providing data for metering SLAs and KPIs
Supports SLA compliance, corrective action plans, modify existing SLAs, and create new SLAs as required.
Planning and ensuring meter reading activities are delivered on time, with a high degree of accuracy
Researching software errors and correcting issues
Coordination of metering dataflows, ensuring validated, estimated and edited data is available for accurate and timely billing and settlements. Coordination of new dataflows as required.
Provide input in new meter configuration workshops to ensure meter outputs meet the need of Alectra systems
Provide expertise as Alectra develops next generation metering solutions
Leads or supports team members leading meter system software upgrades
Responsible for meter data discrepancy resolution including system reporting, response to deficiencies notifications and testing of upgrades
Performing other duties as assigned

Skills & Qualifications:

Education & Specialized Knowledge:

Postsecondary education with a bachelor's degree in Engineering, Computer Science or Business preferred
Knowledge of OHSA, other related safety regulations, and labour regulations
Knowledge of regulatory and government requirements: Measurement Canada Act and Regulations, and OEB regulations, PIPEDA, Affiliate Relations Code
Knowledge of metering concepts and supporting technologies, and industry practices an asset
Knowledge of Financial tracking, budgeting, and reporting is an asset
Knowledge of procurement management processes and reporting is an asset
Skilled in gathering detailed business requirements

Experience

Minimum 3 years of experience in a leadership role.
Experience in project management and Advanced Metering Infrastructure systems is an assets

Skills/Abilities/Competencies

Strong leadership ability with the commitment to inspire a workforce to exceed goals and expectations.
Organized with a proven ability to set priorities, multitask and work efficiently under pressure.
Demonstrate excellent judgment, problem solving, and decisionmaking skills.
Enhanced conflict resolution skills and the ability to handle difficult situations.
Excellent written and oral communications skills.
Strong Project Management skills
Strong Business Analyst skills
Ability to multitask in a fast paced environment.
Strong interpersonal skills and detail oriented.
Demonstrated ability to learn and adapt to new technologies.
Proficient with Customer Information Systems (multiservice

- electric and water).

Strong labor relations' skills. Demonstrated experience in a unionized environment is an asset.
Experience in a multiservice utility environment an asset.

How to Apply
If you would l