Sales Support Representative - Montréal, Canada - Medisca Pharmaceutique Inc

Medisca Pharmaceutique Inc

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation.

Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty.

From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more - Medisca delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people.

As
Partners in Wellness, Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.

We seek people who are forward-looking, innovative, enthusiastic and ambitious, team players, and high performers. We want you to join us in the special and rewarding work we are so fortunate to be a part of everyday - join
Medisca and be inspired
- work is Hybrid**
Hours: 9:30 - 6:00 pm (Monday

Thursday), 9:30 4:45pm (Friday)

The opportunity:

This role has a 50% inbound sales component / 50% admin and data entry component
Provide support to customers regarding products, services and policies
Assist customers utilizing the appropriate resources
Provide troubleshooting assistance for orders, account statuses, and other problems.
Effectively communicate with internal and external customers
Stay uptodate with new products, features and industry trends
Create and process orders in a timely manner
Process customer complaints and ensure customer satisfaction
Prioritize administrative responsibilities
Suggest sales process enhancements

Skills, knowledge and abilities:

Understanding of sales principles and customer service practices
Ability to upsell products and services
Analytical, multitasking and time management skills.
Team player, motivated and strong interpersonal skills
Demonstrates values and has the ability to make connections, build trust and be authentic
Excellent communication skills required; fluent English basic French (oral & written)
Spanish language an asset
Computer and typing skills (Microsoft Office, ERP systems)

What's In It For You
We invest time and resources into making sure Medisca is as good as the people we hire.

Work/Life Balance workweek with early Fridays all year long, PTO and vacation policy
Invest in your health
Choice of modular plans, health spending account and free Telemedicine

Flexible work environment

Hybrid work schedule with home office reimbursement program
Your Future is Bright
Opportunities to learn and grow within Medisca
Save for your Future
Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs

Help us grow

Employee Referral Program

Central location

Free parking/accessible by public transportation; a commercial center is within walking distance for lunch or groceries
We like to have fun company events throughout the year

Experience
Preferred

years:
Customer service experience