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Program Supervisor - Thunder Bay, Canada - YES Employment Services

YES Employment Services

Verified Company

Thunder Bay, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary:

Under the supervision of the Service Delivery Manager, the Program Supervisor is responsible for the daily guidance to the Career Development Practitioner and Youth Worker staff and assists with the operation of service delivery throughout the agency.

The Program Supervisor plays a critical role in the organization and will have responsibility for scheduling and supervising front line staff and for organizing and coordinating activities involved with service delivery.

MAJOR TASKS WILL INCLUDE BUT NOT BE LIMITED TO THE FOLLOWING:

Develop reports on a weekly, monthly, or quarterly schedule

Daily Responsibilities

Retrieve daily attendance callins
Post in Leadership calendars
Utilizing calendars to backfill any scheduled staff duties due to absences
Provide coaching, support, supervision, and guidance to staff so they may reach their full potential

Weekly Reports:

Intake (Case Activity Report) Exits, and Caseloads

Monthly Reports and Responsibilities

Negatives outcomes and inactive files CaMS
Highlight of files open more than 90 days aggregate to management list to Leadership Team
Monitor 15b report
PWD, OW, Suitability indicators etc
Produce staff and workshop schedules ensure balanced caseloads
Schedule staff to ensure appropriate coverage Monthly RI Schedule, adjusts work schedule, with approval of Service Delivery Manager to meet the needs of our clients
Provide Aggregate data of number of client contacts per Career Development Practitioner
Meet with unit CDP and YW Leads to review and discuss unit updates and areas of improvement
Meet with CDP/Outreach Coordinator for updates on Nipigon and surrounding area ensuring workload is balanced.
Monthly performance reviews with staff oneonone

Quarterly - Gather information for managers for quarterly reviews.

Ongoing, Identify issues from previous agency audits that require ongoing and or periodic checks ensure issues are addressed
Work with Service Delivery Manager to determine mitigation strategies
Maintain expertise in agency data management systems
Perform regular file audits (client and compare to CaMS in order to ensure data integrity
Monitor data entry into all databases (Performance Management Tool, CaMS, intake spreadsheet) to ensure timely and accurate data entry
Provide dashboard information to management and research data as required to support program monitoring, reporting which will assist management with proposal writing
Train Career Development Practitioner and Youth Workers related to quality control
Develop and maintain constructive and cooperative working relationships with others, including clients, staff and other members of the Leadership Team
Supervise Career Development Practitioner and Youth Worker staff and assist with the daily operations of the department
Provide coaching and mentoring to front line staff
Oversee Career Development Practitioner and Youth Worker staff and assist with the daily operations of the department and bring any issues to the Service Delivery Manager and Leadership meetings
Assist with Workshop schedules and planning with/for Youth Workers
Approve Career Development Practitioner and Youth Worker time off requests and vacations
Review & Monitor Placement Agreement, sign off Placement Matrix
Demonstrate a clear understanding of programs delivered and labour market information
Identify gaps in service and contribute to planning activities to address
Organize and set priorities for department to meet critical deadlines with a minimum of direction
Follows collective agreement and other applicable legislation
Maintain confidentiality regarding sensitive information

Other duties as assigned by the Service Delivery Manager and/or Executive Director.

Job Related Qualifications:

Postsecondary education preferred
Experience supervising employees in a social services setting preferred.
Knowledge of local labour market information
Understanding of cultural needs of diverse ethnic and socio economic populations.
Ability to coordinate diverse activities
Ability to communicate effectively in writing and orally in order to convey information, in a manner consistent with job functions
Familiarity with statistical reporting and analysis
Familiar working in a unionized environment and working with a collective agreement