Security Guard - Terrace, Canada - Chances Terrace

Description

A Security Officer provides for the safety and protection of guests, team members, and company property. Anticipates potential problems and seeks ways to prevent disruption, injuries, and prohibited conduct from occurring on company premises.

Responds to emergency situations as requested and takes appropriate steps to rectify problems and at the same time minimize casino liability.

All duties are to be performed in accordance with departmental and company policies, practices, and procedures.


Major Responsibilities & Duties:

• Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; prepares electronic statements via a nongaming record keeping system
• Enforcing restricted access by unauthorized guests
• Observing cashier transactions, cage supervisor transactions, slot/table drops, chip transfers; escorts cash and cash equivalent transfers.
• Must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees and communicate in a pleasant, friendly and professional manner at all times
• Tagging and reporting found property; transferring items to Lost and Found
• Conducting regular patrols of the facility interior and exterior as directed
• Conducting frequent announcement over the P.A system
• Escorting guests and team members as directed
• Performing identification checks as required
• Referring disputes to the Security Supervisor and Shift Manager
• Performing crowd control as directed
• May enroll guests in the Self-Exclusion Program
• Liaising and communicating effectively with all appropriate operational departments
• Developing and cultivating strong working relationships with all stakeholders (guests, ownership and team members)
• Completes daily cheque audits
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Maintains a presence patrols the facility; conducts door duty and crowd control
• Maintains surveillance of the facility and gaming activities
• Identifies, records and reports unusual or suspicious activities
• Executes emergency procedures and protocols; provides First Aid to guests and employees
• Maintains detailed and accurate logs; gathers and submits information for reporting; assists with investigations
• Liaise with Game-Sense Advisors as required, and promoting Game-Sense to our guests.
• Responsible for the safety and wellbeing of staff and guests
• Patrol areas assigned by Security Supervisor.
• Check doors, windows, locks and building interiors for signs of damage or theft.
• Provide information, guide traffic or respond to complaints and maintain order.
• Watch for intruders, sometimes through the use of electronic surveillance systems.
• Issue and receive controlled key sets, and Vendor, through internal controls.
• Respond to service calls for escort, gaming chip fills/credits, money transport, and audits.
• Security Officers post and/or patrols internal and external casino property to prevent and respond to security incidents.
• Prevents underage gambling via access to casino floor by following identification verification procedures.
• Responds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols.
• Interviews guests and employees when security incidents occur.
• Contacts shift manager when security situations require intervention beyond scope of authority.
• Obtains assistance for accident victims.
• Assists management and enforcement officers in emergency situations.
• Writes detailed security reports, maintaining daily security notebook
• Answers security calls and dispatches officers to assist per departmental standards and protocols.
• Responds to emergencies in accordance with established procedures.
• Answer telephone switchboard
• Receive and Issue courier packages
• Issue Guest Tags
• Issue billiard equipment and supplies
• Assist in floor cleanliness
• Ability to work outside continuously in inclement weather conditions and complete snow removal when required.
• Control TV/ Radio stations
• Exclusively patrols external casino property to maintain safety and security of guests and team members outside of the building and in the parking lots at all times.
• Patrol team members will assist guest and team members with disabled vehicles, traffic, enforcement of authorized parking and other duties as assigned
• Assists in preparation of reports as required.
• This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
• Ensure compliance with all provincial statues
• Drilling of table cards, card transfers, card inventory
• Patrols and/or periodically inspects assigned areas constantly on the lookout for undesirable persons whose presence on the property is not considered to be in the best interest of