Financial Services Professional - Aurora - beBeeRelationshipBuilding

    beBeeRelationshipBuilding
    beBeeRelationshipBuilding Aurora

    2 weeks ago

    Full time

    Job title: Personal Banking Associate Trainee

    Description

    Customer Engagement Associate


    We're seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Associate. In this role, you will be responsible for providing exceptional customer experiences by engaging with customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.



    About the Role:



    • You will engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.

    • You will understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.

    • You will build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.

    • You will support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

    • You will recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

    • This is an exciting opportunity for someone who enjoys working directly with people building lasting relationships that drive growth through mutual benefit!

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