Servicenow Development Manager - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

423788BR

Technology Solutions

Toronto, ON

November 3, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it.

There's room to grow in all of it.

Job Details

Drive production readiness for new environments and strategically drive simplification, automation, and endtoend capacity, development and performance management for full time and contract resource pools on and offshore.
Ensure timely and effective resolution of problems relating to user/client processing postgo live through warranty governance
Manage and coordinate with operations crisis situations and oversee the coordination of problem escalation and recovery processes
Coordinate postincident reviews and service quality review sessions
Support/ participate/lead in developing the strategic direction of own area
Manage the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation
Lead effort to test, debug, performance analyze and document environment components
Research and innovate may make / contribute to decisions to build / buy / reuse system components to meet client expectations and project deliverables
May conduct/oversee IT planning with internal clients, prioritize activities and allocate resources consistent with business strategy and objectives
Negotiate and oversee project deliverables, timelines, project charters / costing, roles, responsibilities and critical milestones for the various ServiceNow Pods and product owners.
Measure the level of service to customers/clients, analyze trends, and determine appropriate actions where applicable, help resolve backlog prioritization where required.
Act as an integrator of solutions, provide flexibility, and ensure a good understanding of technology choices by offering and negotiating options with the clients
May act as an expert consultant / resource in system strategy, architecture and design
Promote/develop IT awareness and technical understanding of business partners / clients
Provide deployment support and troubleshooting for ServiceNow lower environments to LOB
Follow process management discipline for change management of all systems managed
Ensure compliance with welldefined enterprise technology delivery practices and standards and project management disciplines
Support / develop sound business cases with an ongoing focus on reusability, scalability, innovation, and enterprisewide solutions
Establish project teams and ensure agreed deliverables are communicated and delivered within time, budget and quality parameters
Ensure all testing, quality assurance and postimplementation reviews are conducted against critical success factors, per the project plan and objectives
Continuously improve timeliness of delivery while balancing quality and price of solutions / services offered
Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends
Responsible for management of the overall team providing both leadership and technical guidance; set targets and objectives for the team, and deliver results
Grow team expertise to align with enterprise demand and the Bank's business / technology direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Establish effective relationships across multiple business and technology partners, program and project managers