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Senior Claims Advisor Catastrophic Auto Property - Canada - Allstate Canada
Description
Senior Claims Advisor Catastrophic Auto Property (Remote)
Senior Claims Advisor Catastrophic Auto Property | AllstateCanada | Canada
Who is Allstate:
Allstate Insurance Company of Canada is a leading homeand auto insurer focused on providing its customers prevention and...
Who is Allstate:
Allstate Insurance Company of Canada is a leading homeand auto insurer focused on providing its customers prevention andprotection products and services for every stage of life.
Serving Canadianssince 1953, Allstate strives to reassure both customers and employees withits "You're in Good Hands" promise and is proud to have been nameda Best Employer in Canada for nine consecutive years.
Allstate is committedto making a positive difference in the communities in which it operatesthrough partnerships with charitable organizations, employee giving andvolunteerism.
To learn more, visit For safety tips andadvice, visit our Employee Value Proposition, we have worked hard todevelop and nurture a culture where employees feel valued, experiencepersonal growth, have career options and truly enjoy the work they do.
Role Designation:
Home based.
Benefits to joining AllstateFlexible Work ArrangementsEmployee discounts (15% on auto and property insurance, plus many otherproducts and services)Good Office program (receive up to 400$ back after purchasing officeequipment)Student Loan Payment Matching Program for Government Student loansComprehensive Retirement Savings Program with employer matchedcontributionsAnnual Wellness allowance to support employees with improving healthand wellbeing.
Personal reflection day Tuition Reimbursement Working within the community and giving backJob description:Our team is growing, and we are actively looking to hire a Senior ClaimsAdvisor Property and/or Auto CAT to join our team Reporting to theManager, National Catastrophe Claims, you will be responsible for handlingand adjusting moderate to high complex claims.
The Senior Claims AdvisorProperty and/or Auto CAT will provide professional and respectful customerservice, achieve optimal customer satisfaction, provide guidance to ClaimsAssistants.
and will work part of the National Catastrophe Claims team tosuccessfully meet ACG and Claim Department performance requirements.Accountabilities:
Investigates, negotiates and settles claims of medium – highcomplexity by telephone and written correspondenceInterprets insurance policy wordings, determines policy coverages andreservesDocument claim files with notes, evaluations and decision makingprocessEnsures prompt and equitable settlement of medium- high complexityclaims by following prescribed and recommended processes.
Negotiates with insureds, claimants and insurersParticipate in the processes to identify, recommend and implementappropriate changes/enhancements to claim policies, practices, proceduresand continuous improvement initiatives as requested by managerMeet the productivity, customer service goals and quality objectivesspecified for National Claims and disciplineCommunicate empathetically with customers and help them through theirclaim process in a fast, fair, and easy manner.
Negotiate claim settlementswith customers in accordance with business unit standardmethodologies.Participate in Queue Responsibility Qualifications:
3-5 years experience in handling medium to large loss complexresidential property claims.
Post secondary education, diploma or certificationCIP Designation, or currently enrolled.
Experience in adjusting single peril auto claims.
IICRC Certification, or enrollment.
HAAG Certification, or enrollment.
Ability to review, critique, and negotiate reconstructionestimatesProficient with Symbility and or Xactimate.
Stratum 1 Information Processing Capability.
The ability to handle high volume of claims – 125+/- pending.
Bilingualism considered an asset. Allstate Canada Group has policies and practices that provideworkplace accommodations. If you require accommodation, please let us knowand we will work with you to meet your needs.
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