Reception Assistant - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:08/30/2023

Req ID: 33690

Faculty/Division:
Vice-Provost, Students

Department:
Student Success

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

Student Life connects life to learning.

We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world.

We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Within the Division of Student Life, the cluster of Student Life Programs and Services, supports students as they achieve personal, academic, career and civic goals.

We engage students throughout their learning and development with the following units:

Academic Success, Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Housing, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement and TCard Services.

Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students' diversity.

In support of U of T's vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students.

We are committed to embedding these principles into all the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

To align with our strategic priorities, we encourage individuals from Black, Indigenous, and racialized communities to apply.

Your opportunity:

Your responsibilities will include:

Responding to enquiries within the defined scope of the role and redirecting as appropriate
Resolving issues within the scope of the role and escalating problems as required
Scheduling appointments
Booking rooms and arranging appropriate accommodations
Liaising with contacts to ensure consistent administration procedures are followed
Identifying and introducing variations to established administration processes
Writing routine documents and correspondence
Handling sensitive and/or confidential information

Essential Qualifications:

College Diploma (2 years) or an acceptable equivalent combination of education and experience.
Minimum two years of relevant clerical, administrative and reception experience in a frontline position working in a busy office environment, working with databases, data entry and word processing.
Experience providing excellent customer service to a wide variety of stakeholders and providing assistance and support to clients/students.
Experience creating and maintaining electronic and hardcopy filing systems.
Strong MS Word, Excel and database skills.
Excellent oral and written communication skills. Excellent interpersonal skills.
Excellent frontline customer service skills.
Excellent organization and time management skills and demonstrated ability to meet competing deadlines, high degree of accuracy.
Demonstrated professionalism and tact, ability to interact and communicate effectively with a diverse group including students, faculty, and staff.
Demonstrated initiative, attention to detail and ability to work in a busy office.
Proven ability to prioritize own workflow, and demonstrated ability to coordinate efficient administrative processes.
Ability to remain calm, professional and solutions oriented in instances where guests or the general public may be demanding or challenging.

To be successful in this role you will be:

Approachable
Communicator
Multitasker
Tactful
Team player

Closing Date: 09/08/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Term
This is a 7.5 month Term role ending April 30, 2024.

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Administrative / Managerial

Recruiter:
Maggie Ng

**Lived Experience Statement