Guest Services Manager - Zurich, Canada - White Squirrel Golf Club

White Squirrel Golf Club

Verified Company

Zurich, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Guest Services Manager

Department:
Front of House

Reports to:
Director, Food & Beverage

Job Type:
Mat Leave - Contract May - December

Wage:
$20-23

Job Summary

The Guest Service Manager is a part-time, year-round position spending 90% of the time on the floor and 10% in the office.

Responsibilities include overseeing serving staff, managing restaurant flow, and ensuring cleanliness. The role involves onboarding, training, managing the Snack Shack and coordination with the Events Coordinator for group bookings.

Responsibilities:

Peak Hour Responsibilities:_
Responsible for the overall performance of the Serving and Snack Shack staff
Maintain the flow of traffic, including open menus and communication with expo/kitchen
Fostering connections with guests and actively engaging in table touching is a top priority
Ensure cleanliness of all guestfacing restaurant spaces, including but not limited to Acorn Patio, Solarium, Courtyard, Upper Deck, Main Dining Room, and Snack Shack
Closing manager on duty
Off-

Peak Hour Responsibilities:
_

Responsible for weekly and monthly inventory count of Snack Shack nonalcoholic and food items
Communicate with associated parties on needed supplies for Snack Shack
Communicate with the Events Coordinator and Snack Shack employees regarding group bookings or tournament needs, obtaining any vouchers
Submit schedule requests to the assistant of Food & Beverage
Responsible for onboarding and training of all Serving Staff
Responsible for the ongoing performance of all serving staff
Other duties as assigned

Secondary Responsibilities:

Assume the Guest Services Manager's responsibilities in their absence ensuring smooth operations and adherence to established procedures.
Assist in covering other areas during peak times or staff shortages.
Handle additional duties as assigned by higher management.

Qualifications:

Previous experience in restaurant management or a related field.
Strong organizational and leadership skills.
Excellent communication and interpersonal abilities.
Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
Proven track record of successful staff training and development
Knowledge of POS, and other restaurant software is considered an asset
Efficiency with Google Work Suite considered an asset
Knowledge of hospitality industry practices and standards.
Flexibility to work evenings, weekends, and holidays as required.
Valid Smart Serve and Food Handlers Certifications required

Don't Meet Every Qualification?

Equal Opportunity

Job Type:
Fixed term contract

Salary:
$20.00-$23.00 per hour

Expected hours: 40 per week

Benefits: