Director, Disability Management Services Offices - Edmonton
1 day ago
Job description
Permanent Full TimeWe are looking for a Director, Disability Management Services Offices (DMSO) in our Edmonton office.
The Director will provide strategic leadership and operational oversight for one or more Disability Management Services Offices (DMSOs), ensuring the delivery of high-quality disability claims adjudication and case management services.
This role is responsible for driving performance across all aspects of the DMSO, including the execution of best practices, delivery of the Disability Intervention Services program, and ensuring compliance with service standards that support plan members in their recovery journey.
The Director will lead a high-performing team, fostering engagement, development, and retention.This role requires a strong focus on customer experience, operational excellence, and financial risk management, with a commitment to continuous improvement and innovation in disability management.
What You Will DoEnsure high standards of disability claims adjudication and case management are consistently achieved
Lead the implementation and execution of best practices across the DMSO, including tools, reporting, coaching, and compliance
Oversee the delivery of the Disability Intervention Services program and ensure alignment with morbidity management strategies
Monitor and manage operational metrics including productivity, service quality, speed, and claims cost
Drive continuous improvement initiatives to enhance customer experience and operational efficiency
Provide leadership, coaching, and performance management to the DMSO team, ensuring alignment with strategic goals
Partner with internal teams (e.g., Strategic Health Practices, Business Development, Underwriting) to support client relationships and service delivery
Manage financial risk through oversight of claims cost and reserve reporting, contributing to national morbidity results
Represent the DMSO in client meetings, addressing service concerns and identifying opportunities for enhanced service
Participate in national projects and pilots aimed at improving disability management practices and customer value
What You Will Bring
Bachelor's degree in a related discipline
Minimum of 10+ years of industry experience in insurance, disability management, or related fields
Proven leadership skills with the ability to inspire and engage teams
Strong operational management experience, particularly in customer service and client relationship building
Demonstrated ability to develop and maintain collaborative business relationships
Experience in facilitating change and driving continuous improvement
Superior analytical, communication, and problem-solving skills
Self-starter with a bias for action and a winning attitude
Skilled in strategic planning, negotiation, and decision-making
Deep understanding of morbidity management and disability claims processes
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment.
This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website.
The cost of submitting these checks will be covered by Canada Life.The base salary for this position is between $114,200 - $164,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).
If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity.
Grow with Canada Life
We're united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
What we offer:
We're committed to supporting our employees through every stage of their career.
Here's what you can expect as a full-time or part-time permanent team member:
Career Development:
Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness:
Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off:
In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Financial Security:
Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition:
Employee recognition programs, service milestone celebrations, employee discounts and more
Emphasis on Community:
We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Learn more about Canada Life.We're committed to removing barriers and ensuring equal access to employment.
Applicants requiring reasonable accommodation during the application process may contact All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.Similar jobs
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers to provide exceptional service, addressing inquiries, and supporting sales efforts. · ...
1 month ago
As a Protective Services Officer II (PSOII), you will ensure the safety and security of Albertans. You will manage events efficiently, prioritize tasks, prepare detailed reports on security and safety incidents. A thorough understanding of legislation, policy, and legal author ...
2 weeks ago
This is an opportunity to work as a Protective Services Officer II ensuring the safety and security of Albertans while enjoying excellent benefits and career growth. · ...
1 month ago
As a Protective Services Officer II (PSOII), you will ensure the safety and security of the Albertans we serve. Enjoy excellent benefits, career growth, while being part of a dedicated team. · ...
2 weeks ago
As a Protective Services Officer II (PSOII), you will ensure the safety and security of the Albertans we serve. · ...
4 days ago
Permanent Full Time · We are looking for a Director, Disability Management Services Offices (DMSO) in our Edmonton office. · The Director will provide strategic leadership and operational oversight for one or more Disability Management Services Offices (DMSOs), ensuring the del ...
7 hours ago
Financial Service Representative - Lend Direct Office 1569
Only for registered members
If you're seeking more than just a job, join Lend Direct and kickstart your career Are you ready to make a difference in the world of consumer finance? At Lend Direct, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions a ...
1 week ago
Financial Service Representative - Lend Direct Office 1575
Only for registered members
We're seeking motivated individuals to join our team as Financial Service Representatives. As part of our dynamic team you'll deliver exceptional customer service build lasting relationships and help individuals secure financial solutions they need. · Deliver Exceptional Service: ...
1 month ago
This office services coordinator role involves reviewing new administrative procedures · establishing work priorities coordinating office services such as accommodation relocation equipment supplies disposal of assets parking maintenance and security services assisting in prepari ...
1 month ago
Financial Service Representative - Lend Direct Office 1566
Only for registered members
+ Job summary If you're seeking more than just a job, join Lend Direct and kickstart your career · + ResponsibilitiesDeliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism. · ...
3 weeks ago
Financial Service Representative - Lend Direct Office 1566
Only for registered members
If you're seeking more than just a job join Lend Direct and kickstart your career · ...
6 days ago
Financial Service Representative - Lend Direct Office 1566
Only for registered members
+ Deliver Exceptional Service: Provide outstanding support to both new and existing customers. · + Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services. · Job summaryIf you're seeking more than just a job join Lend Direct a ...
3 weeks ago
Financial Service Representative - Lend Direct Office 1569
Only for registered members
If you're seeking more than just a job join Lend Direct and kickstart your career Are you ready to make a difference in the world of consumer finance At Lend Direct a proud member of the Attain Finance family we bring over 50 years of expertise in providing credit solutions acros ...
1 week ago
Financial Service Representative - Lend Direct Office 1575
Only for registered members
We're seeking a Financial Service Representative to join our team! You'll deliver exceptional customer service, · build lasting relationships, · and help individuals secure financial solutions. · Provide outstanding support to customers, · guide them through the loan process with ...
1 month ago
Financial Service Representative - Lend Direct Office 1566
Only for registered members
Join Lend Direct and kickstart your career · Are you ready to make a difference in the world of consumer finance? At Lend Direct, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. · and Canada. Our deep ...
3 weeks ago
Financial Service Representative - Lend Direct Office 1569
Only for registered members
Join Lend Direct and kickstart your career in consumer finance. · ...
1 week ago
Office Coordinator Administrative Services, Beverly Clinic
Only for registered members
+The Office Coordinator oversees medical records and assists with other program projects as needed. · + ...
2 weeks ago
Financial Service Representative - Lend Direct Office 1569
Only for registered members
If you're seeking more than just a job, join Lend Direct and kickstart your career · ...
1 week ago
Financial Service Representative - Lend Direct Office 1569
Only for registered members
Join Lend Direct and kickstart your career in the world of consumer finance. As a Financial Service Representative, you'll deliver exceptional service to customers, build lasting relationships and help individuals secure financial solutions. · ...
1 week ago
Financial Service Representative - Lend Direct Office 1569
Only for registered members
We are seeking a Financial Service Representative to join our team at Lend Direct. As a Financial Service Representative, you will be the face of our company and will work directly with customers to provide exceptional service and help them secure financial solutions. · This is m ...
1 week ago