Membership and Events Coordinator - Toronto, Canada - TO Corporate Services

Description

In the position of Membership and Events Coordinator, you will be responsible for managing and coordinating all membership support and administration for a small national association, as well as assisting with coordinating meetings and events.

• Tracking member renewals and engaging with lapsed members
• Coordinating new and existing member invoicing
• Updating the Membership page on the website as needed
• Communicating with new/existing members as well as potential members.
• Coordinating and onboarding new members.
• Updating the database management system and maintaining engagement logs
• Coordinating membership surveys, recruitment, and referral campaigns
• Coordinating member benefits and member affinity programs
• Assisting with maintaining memberonly web portal and events
• Creating posts and communications, eblasts and newsletter content on membership updates, news and events
• Measuring and tracking membership engagement, growth and retention
• Providing reports on membership statistics and financial as required
• Addressing queries from members related to membership renewal, invoicing, registration of events, EP courses etc.

• Scheduling and preparing meetings
• Creating agendas, scripts, PowerPoint presentations, memos and other supporting documentation
• Taking Board and committee minutes where necessary
• Assisting in the production and execution of national and chapter events
• Supporting events logistics and marketing
• Venue sourcing, communications (internal, external and with thirdparty contractors) and registration management
• Coordinating speaker and instructor onboarding, communications and logistics
• Managing online or inperson event registrations
• Attending events and managing onsite logistics, F&B, A/V, speakers, etc.
• Tracking revenue and costs, and assisting with final reconciliations
• Assisting in the creation and execution of podcasts
• Attending chapter committee meetings
• Assisting with editing of audio and video content

• Participating in daily calls with other staff
• Providing technical/admin assistance as needed
• Other duties as required
• Combination of working from home, office and onsite at events
• Willingness to travel if required

• 35 years of experience in a membership and/or customer relationship engagementrelated role.
• 35 years of experience in a eventsrelated role.
• The ability and confidence to quickly gain trust among a broad variety of stakeholders and build enduring relationships with new and existing members and partners across a vibrant national association community.
• Excellent interpersonal, relationship building
• Impeccable verbal and written communication skills.
• The ability to handle and prioritize many projects simultaneously.
• Excellent organizational skills and the ability to thrive in a fastpaced environment.
• Flexibility and ability to work on multiple projects simultaneously.
• Ability to work autonomously.
• Excellent command of spoken and written English and French
• Willingness to travel as required.

• Experience with managing a CRM and/or building partnerships across networks.
• A background in event planning
• Experience with regional and/or international nonprofit organizations.
• Fluency in French

• Small, fun, and supportive team
• Familyfriendly, international work environment
• Independence, autonomy, and flexibility
• Impactful work
• Opportunities for growth and professional development

We welcome and encourage diversity among applicants, and do not discriminate against any potential applicant based on their race, ethnicity, sexual orientation, or gender.

• Dental care
• Life insurance
• Vision care

• Monday to Friday
• Weekends as needed

• Toronto, ON M4V 1L5: reliably commute or plan to relocate before starting work (required)