IT Support Technician II - Montréal, QC HZ C
Only for registered members Montréal, QC HZ C, Canada
1 week ago
Job summary
Provide advanced L2 troubleshooting and problem resolution for escalated technical issues Manage day-to-day operations of M365 and Google Workspace tenants Participate in IT projects and provide implementation support Serve as backup support for L1 help desk operations when needed Own and manage all IT department documentation and knowledge base Coordinate documentation creation across IT team members Maintain documentation standards
and ensure regular updates Configure deploy and support Mac computer systems
and specialized macOS issues Escalate complex issues to L3 Receive
and resolve escalations from IT Technician
Job description
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