Home Care Navigator - Toronto, Canada - VHA Home HealthCare

VHA Home HealthCare

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do.

Our providers tell us:
_"Home care is where I can truly make a difference.

There is such a sense of accomplishment from helping people live independently at home."_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings.

Many of our team members manage their own schedules in the community and they say, "_The freedom and flexibility can't be beat._" Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs.

Team members tell us _"I love the inclusive culture. I feel welcome and at home."_ _View more comments from VHA clients and their family members_._

We are seeking a:

Home Care Navigator

Permanent Full-Time, Hybrid Model
***
What will be your role?

Additionally this position will help to ensure performance targets are met and be involved in quality improvement initiatives as it relates to optimizing patient flow, care coordination and service management processes within the SS&P programs.

Key Areas of Accountability:

Coordinates the delivery of Home Care services, medical equipment and supplies as needed
Acts as the primary point of contact for the hospital navigator
Coordinates/Liaise with hospital lead/HCCSS coordinator and VHA Teams as required
Participates in hospital discharge planning meetings and client care conferences for complex clients as required
Prepares initial care plans, orders initial equipment and supplies as required and communicates initial care plans to hospital/funder navigator or lead.
Communicates and collaborates with clients, families, members of the health care team, and community resources to facilitate decision making regarding appropriate services
Monitors and communicates significant deviations from the care plan to the hospital lead/ funder lead as required
Monitors timely completion and reporting outcomes of patient/family care conferences to hospital partners and the program teams
Monitors Program Metrics and service bundles and participate in program evaluation and process improvement

What makes VHA's compensation unique?

Benefits and pension plan for permanent eligible employees
Compensation for education and professional development
VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
Mentorship and peer support
Career development opportunities
Employee and family assistance program
Wellness resources
Perks & discounts
Staff & service provider events

Key skills, experience and behaviours required for this position:

Current RN Registration and licensure with the College of Nurses of Ontario required.
5+ years of experience in home and community health or a related field.
On-Call on a rotational basis and as required
Knowledge of the health care delivery system including hospital discharge planning, home and community care, and support services
Excellent skills in case management, coordinating care within interdisciplinary teams, interRAI assessments and navigation of community services
Excellent assessment and decisionmaking skills
Passion for excellent customer service and customer experience
Demonstrates strong critical thinking, problemsolving and selfdirected skills
Excellent interpersonal communication, and presentation skills with a diverse group or stakeholders (hospital partners, front line staff, management team)
Effective time management skills, with the ability to work independently and cooperatively in a busy multidisciplinary environment in various settings (e.g. at the hospital, in the office, in the community)
Proficient skills in Microsoft Office (Word, Excel, PPT) and comfort with learning/working with new and emerging technologies (e.g. EHR systems, reporting systems)
A valid driver's license and access to a reliable vehicle

Accommodation and VHA's commitment to DEI
At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer.

We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA.

We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience.

VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups.

If you require any accommodation, please let us know in advance as we are happy to comply.

VHA is accredited wi