Application Support Specialist - Toronto, Canada - Covenant House Toronto

Covenant House Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Application Support Specialist

Location Downtown Toronto

Shift:

Monday-Friday, Hybrid**For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors.

To this day, we remain committed to this duty.

Covenant House helps youth ignite their potential and reclaim their lives.

As Canada's largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide 24/7 crisis shelter and transitional housing on-site and in the community, along with comprehensive services including education, counselling, health care, employment assistance, job training and after-care.

Since 1982, Covenant House has supported more than 100,000 young people.

As a national leader, we educate and advocate for long-term change to improve the lives of vulnerable youth. This includes influencing public policy, leading awareness and prevention programs and continually building and sharing our knowledge. As a learning organization, we strive for excellence and programs with impact.

We provide life-changing care with unconditional love and respect. We meet youth's immediate needs and then we work together to achieve their future goals.

Thanks to our donors, who contribute 80 per cent of our $44.2-million annual operating budget, we are able to deliver these comprehensive programs and services.

Position Overview:

Responsibilities:

Provide regular reports to management regarding helpdesk Metric, SQL Server performance, user issues, system availability, and other reports as required
Work with Managers to develop strategic direction and associated tactical plans
Investigate the issues identified by internal users and external vendors and work toward best option/solution
Create and modify SSRS/Power BI/.Net Web Application/Report as needed
Develop checklists for software upgrade testing process to make sure the existing business rules are maintain correctly after the upgrade
Test the scenario of donation import are matching the current business rules
Help to identify and implement efficient data importing, and data extraction processes
Maintain the security of data and PCI compliance
Maintain Raiser's Edge Configuration and business rules
Manage and maintain the importOmatic profiles, RemitSQL scanning profiles, iAddress profile
Create and maintain templates word mail merge for receipts and thank you letters in Raiser's Edge
Act as primary support for Raiser's Edge and importOmatic plugin support
Create and maintain Raiser's Edge, Remit SQL, Web Application, PCI (Sophos) user's accounts
Maintain CRM/Raiser's Edge Configuration, Tables and business rules
Maintain tasks related to quality of data and data import/export (ie. IMS Cultivation Export, data for EN Quality Reports, Syncovery jobs)
Analyze SQL server performance using Idera SQL Diagnostic
Create/update configuration documentation for Raiser's Edge and all RE related plugins and Business Rules
Other duties as required

Qualifications, Experience:

Postsecondary education, in computer science, math, information science or related experience
3 years in an IT/IS support environment
Application Support (ERP/CRM/Inhouse) (minimum 3 years)
Proficient in Microsoft Office, Word Mail Merge, Power Query
Experience supporting MS SQL Server
Experience with Importomatic, Idera SQL Diagnostic & SQL Safe, Fresh Service Helpdesk, Sophos, Syncovery, Mergician, iAddress are assets
Understanding of fundraising and or direct marketing methodology are assets
Advanced Excel, power query experience or a minimum of intermediate level of excel (vlookup, string concatenation, date format)
High level of accuracy analytical, and organizational skills
Strong communication skills to collaborate on changes to get feedback and buyin on business processes
Ability to multitask and meet competing deadlines
Teamwork, conflict management skills
At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities._
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process_