Cashier - Fairview Pointe-claire - Pointe-Claire, Canada - Coach

Coach

Verified Company

Pointe-Claire, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.

Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Responsible for:

Creating a 1st impression
Greeting the customer with a smile and eye contact and offering your name
Interacting genuinely and naturally with the customer
Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
Reading cues and determine customers needs
Maintaining SKU integrity
Maintaining Cashwrap organization and cleanliness
Suggesting multiple add?ons and selling gift cards
Maintaining media and cash accurately and in compliance with Coach policy

- e., credit card imprints, traveler check signatures, personal checks with phone number and address

Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
Delivering product purchases to the customer appropriately
Creating a lasting impression by thanking the customer and giving them a reason to return
Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

Polite and friendly
Positive attitude and energy
Takes ownership of role
High level of personal and professional integrity
Highly collaborative
Appropriate sense of urgency
Remains balanced and focused and maintains composure under pressure
Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
Comfortable with technology
Willingness and ability to learn new technology?based procedures
Understanding of basic computer system operations
Ability to handle customer concerns and answer their questions appropriately
Ability to partner with management appropriately on customer issues
Ability to multitask and prioritize
Ability to adapt to each customer/ their needs and their style/ relate to their experience
Ability to be efficient without compromising customer service
Ability to speak knowledgeably and with confidence about product
Ability to communicate clearly to a wide variety of customers and overcome language barriers
Ability to impact customer decisions
Knowledge of when to be flexible and switch gears
Knowledge of store policies and procedures
Knowledge of and support of the "porter program" policies