Head of Commercial Operations Canada - Thornhill, Canada - Galderma

Galderma

Verified Company

Thornhill, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries.

We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology.

Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

Because we understand that the skin we're in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration.

Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day.

We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future.

Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world.

With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title:
Head of Commercial Operations, Canada

Location:
Thornhill, Canada

Job Description:

The Head of Commercial Operations team works across Galderma's 3 business units (Aesthetics Injectables, Therapeutic Dermatology and Dermo-Cosmetics), and partners with both the Regional Head of Strategy & Commercial Excellence and the Regional Head of Cluster CommOps to build the right commercial skills, tools, and processes to be implemented the at local level in order to deliver the desired value proposition to Galderma's customers.

This role will report to the General Manager of Canada and will be supported by the Regional Heads to develop the country strategy based in line with the global direction and ensure country execution with excellence.

Key Responsibilities

Provide country input to all Regional Comm Ops initiatives by providing insights from country and cluster Comm Ops head
Lead the implementation of the Global harmonized Profiling, Segmentation and Targeting framework, working GM, Business Units and leveraging the regional cluster
Provide country insights of the SIP to the Regional and Global team and work with the Business Units during the implementation of the SIP across the country
Define and establish a harmonized Canadian Cycle Planning Calendar to be followed in alignment with Global Comm Ops
Provide ongoing Insights for Canada on Sales Effectiveness, informing the Regional Commercial Excellence on KPI performance metrics and the implementation/optimization of new capabilities
Harmonize roles and responsibilities of field/territory teams, such as sales representatives, first line managers and key account managers in alignment with Global Roadmap
Establish a Global Key Account Management approach, including key account plan and review, resource prioritization, negotiation approach, engagement plan
Lead the country adaptation of the Global Sales Academy curriculum, encompassing Product Training, Selling Skills, Key Account skills and ensure implementation across Business Units
Support the Country/Cluster teams throughout the Annual Brand Planning Process
Develop and oversee the implementation and reporting of county metrics of performance, identifying trends / best practices and areas of optimization
Management of three (3) analysists for Commercial Excellence, Commercial Effectiveness and Commercial Data, Analytics, and Intelligence
Budget and forecasting responsibilities for the department

Skills & Qualifications

University Degree in Business Management or Mathematics. Advanced studies in Data & Analytics are preferrable.
Experience in Commercial Sales, Commercial Excellence, SFE Analytics, in an international pharma/consumer goods company,
Strong technical aptitude with the ability to analyze CRM data, interpret SFE information and trends to develop actionable insights and recommendations
Successful track record in defining and embedding salesforce effectiveness capabilities
Experienced in working cross functionally to implement corporate processes such as Annual Brand Plan, supporting global, regional, and country teams to deliver effectively
Strong Business Acumen understands both the markets, brands, and broader context (internal and external) of the business
Ability to translate analytical insights and findings into realistic, actionable recommendations
Proactivity and ability to han