- Works within the Customer Experience Team (CET) functioning in a Customer Support or Change Order Support capacity to help maintain and grow BV's market share with new and existing clients by providing exceptional customer service.
- Processing requests received from Project Support or Project Manager to:
- Create orders based on customer requirements
- Internal courier scheduling
- Initiate analysis cancellations resulting from internal or external changes
- Gather internal information for client data inquiries and investigations, when required
- Coordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team
- Initiate client credits, as required
- Other tasks
- Create summary reports for CET Lead
- Effectively execute to Customer Experience Team KPIs
- Review file entry information (including price, parameters, contact information and client
- specific needs) to ensure it complies with client and/or regulatory requirements
- Send job confirmation to clients as required within internal timeline metrics
- Quote entry
- Investigate and respond to internal inquiries and sub-contracting requests
- Operational inquiries (including: Rush TATs, job status, instrument capacity, etc)
- Complete methanol orders and billing
- May act as a back-up for functions performed by Project Managers and Project Support, when cross trained
- May assist with client meetings and/or conference calls to address issues, trouble shooting and analysis requirements
- Provide support to other related departments or areas as required (. Sample Entry, Bottle Prep, and Archiving).
- Engage in cross-training/career pathing to support overall success of Customer Experience Team
- A College diploma (preferably in chemistry or environmental science) is an asset
- Equivalent work experience will be considered
- Demonstrated success in positions related to Customer Service or Lab Operations
- The basic chemistry knowledge for application in a laboratory setting;
- Ability to communicate effectively and work collaboratively with lab operations, business develop and the CET members.
- Excellent oral and written communication skills in and English (French is an asset);
- Excellent computer skills;
- Excellent interpersonal communication;
- Must be organized, detail-oriented, and focused;
- Must have superior multitasking skills and ability to work under pressure;
- Must be able to work independently;
- Represents the BV values and is at all times professional;
- Should be a responsible, dedicated, and motivated.
- purpose: shaping a world of trust.
Project Manager Assistant - Mississauga, Canada - Bureau Veritas Group
Description
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you
Imagine being surrounded by the brightest minds in the industry.
Bureau Veritas is looking for a
Project Manager Assistant (PMA) - Mississauga ( Contract position)
Join our talented team of experts in the scientific field to advance your technical knowledge and advance your career. Every day we go above and beyond to deliver innovative solutions to help our clients make important decisions that directly impact the community and the environment.
We are seeking an experienced Project Manager Assistant (PMA) ideally with analytical expertise in the environmental sector. Knowledge pertaining to Ontario and Canadian environmental regulations is required.
As a Project Manager Assistant, your main responsibilities are to:
You are the ideal Project Manager Assistant if you have:
Bureau Veritas is a world leader in testing, inspection and certification services.
When we look at Bureau Veritas, we want to see a reflection of the communities in which we work. Inclusion is about actively involving every employee's ideas, knowledge, perspectives, approaches and styles to maximize business success. Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.
Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility ... This is what Bureau Veritas is about, truly believing that it contributes to bettering society.
Blending performance & integrity, with ambition & humility, responsibility & openness , we are proud that our people leave a mark on what they do.
We respect our people and believe in our talents.
We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.
We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.
Being part of the BV family, is more than just working, it's being convinced that you will Leave your mark.... in shaping a world of trust.