Product Complaints Specialist - canada - ProPharma Group

    ProPharma Group
    ProPharma Group canada

    4 days ago

    Full time
    Description

    Product Complaint Specialist at ProPharma Group

    Job Description:

    • Evaluate product complaint cases to determine next action(s) required.
    • Coordinate retrieval for select client companies.
    • Place outbound follow-up calls to complete Product Complaint reports and collect additional information as requested by clients.

    The Product Complaint Specialist will also perform case entry of electronic correspondence, create letters in response to product complaints as directed by clients, create reconciliation reports as needed, update existing product complaint cases as appropriate answer inbound calls check voicemails manage product complaint inbox provide administrative support assist with medical information team


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