Service Client - Portage la Prairie, Canada - Sitel Group

Sitel Group

Verified Company

Portage la Prairie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is a bilingual English/French position.

Join us as a
Remote Customer Service Representative in Canada to answer questions and provide solutions to customers from the safety & comfort of your own home.

Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago and represents many of the world's most recognized brands.

In this position, you will:

Enjoy fastpaced days full of problemsolving and connecting with customers by phone via inbound calls
Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
Educate customers on current product features, service offerings, billing, charges, and overall product value
Offer alternative solutions when appropriate with the objective of retaining customers' business.

Work with us and you'll enjoy:

Full-Time, 40 hour/week schedule
100% paid training
Full benefits package including medical, dental, vision, and life insurance
Opportunities for advancement and professional development
Personal benefits of working from home including saving time, money, and the environment.

Required qualifications, skills and experience

Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL's, completing forms online, etc
Ability to work evening and weekend shifts
Able to connect with customers with empathy and offer helpful solutions
Excellent listening & communication skills, both written and verbal
Able to provide a standalone monitor, and a quiet, and distractionfree home workspace (we'll provide the rest)
A high school diploma/GED and are at least 18 years old

Preferred qualifications: