Associate - Ottawa, Canada - Royal Bank of Canada
Description
Job Summary
The RBC Dominion Securities branch located in Bells Corners is seeking an Associate to provide administrative support to one of our teams.
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
What will you do?
- Coordinate and prepare meetings for Advisors with their clients/prospects.
- Provide proactive client service with a focus on problem resolution and attention to details. Liaise with various departments for execution, where necessary.
- Respond to client inquiries (account transactions, requests for tax receipts, account reporting, etc.).
- Assist the Advisor team with client onboarding.
- Help manage incoming communications from clients, Advisors and other internal and external partners.
- Maintain existing client accounts and identify opportunities to contact clients: manage timelines and key dates for accounts
- Ensure accurate and timely updates of all necessary documentation in compliance with internal controls and industry regulatory requirements. Maintain complete and uptodate client files within appropriate systems.
- Help update team's communication channels: websites, LinkedIn, Facebook, brochures, newsletters.
- Follow up on client trades to ensure proper settlement and delivery
- Support Advisor team and client through the Wealth Management process and maintain audit of Wealth Management Activities and priorities.
What do you need to succeed?
Must-have
- Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH) within 12 months
- Strong Microsoft Office Suite skills
- High level of time management and organization skills
- Demonstrated skills in providing worldclass client service that will come across as professional, warm, and friendly to our clients
- Exceptional verbal and written communication skills in English
Nice to Have
- Knowledge of RBC Dominion Securities' systems and procedures
- Experience in the securities industry is an asset
What's in it for you?
We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that can help our clients thrive and communities prosper.
We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual.
You will also benefit from:
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- An opportunity to make a difference and have a lasting impact on the lives of others
- Work in a dynamic, collaborative, progressive, and highperforming team
- The chance to work in a dynamic, collaborative, progressive, and highperforming team
- A worldclass training program in financial services
Job Skills
Account Management, Communication, Contact Clients, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Office Administration, Prioritization
Additional Job Details
Address:
303
MOODIE DR:
OTTAWA
City:
OTTAWA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Inclusion
and Equal Opportunity Employment
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We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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