Deskside Support Intern - Mississauga, Canada - Element Fleet Management

Description

Get started on an exciting career at Element

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Deskside Support Intern to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:

• Looking for an internship position and hands-on experience in the field of Information Technology?
• Self-motivated with the ability to prioritize work/specific incidents?
• Able to work with minimal to moderate supervision?

The Desktop Support Intern is responsible for support of Elements laptop computers, printers and peripherals. They will work closely with other members of the information technology department to learn to support all business and IT users and will perform job duties with minimal to moderate supervision. The work may involve communications via telephone, email, or in person.

This role is an in-office 5 days/week role and is responsible for "hands on keyboard" work with the office. This will include but not limited to conference room equipment maintenance and setup, moves, adds and changes for users.

Duration- approximately end of May 2024- end of Aug. 2024

A Day in the Life

• Help to/shadow instillations of operating systems and software
• Collaborate with team members to resolve complex technical issues
• All on-site "hands and feet" activities (Completes routine user moves and adds, conference room and digital signage support, hardware support)
• Help to troubleshoot devices; utilize IT tools for remote management of desktops and laptops, track inventory, push upgrades
• Maintain and update inventories of IT assets as needed
• Provide user friendly, on-hand support to the users in multiple locations
• Inform customers on the status of their requests and ensure customer satisfaction
• Help to document and maintain procedures according to departmental standards
• Work collaboratively with internal and external groups to improve overall customer service and support
• Other duties may be assigned

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, or related field; or have recently completed degree
• Basic knowledge of computer hardware, software, and networking concepts.IT background
• Knowledge of technical infrastructure and applications
• Working knowledge/experience with Microsoft Office Suite and M365
• Ability to lift up to 30 pounds
• Ability to clearly communicate technical concepts to technical and non-technical people
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Ability to work independently and collaboratively in a team environment
• Adaptable to multi-task in a fast-paced environment
• Analytical and technical problem-solution oriented
• Strong service orientation and time management skills
• Excellent communication and writing skills

#LI- KT1

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call