Admissions Team Lead - Lumsden, Canada - Edgewood Health Network Inc

Edgewood Health Network Inc

Verified Company

Lumsden, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians.

We are committed to both caring for our patients and supporting their loved ones.

With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to_ all_ Canadians.

If you are looking for a challenging and rewarding career, come join us

EHN Willowview Recovery Centre a new 60-bed inpatient addictions treatment facility, located about 20 minutes northwest of Regina and will provide adults 18 and older with holistic, wrap-around inpatient addictions treatment for up to 16 weeks.

The Admissions Team Lead performs a variety of duties to ensure the admissions department performs at optimal efficiency.

The team lead ensures processes are performed properly, facilitates the admission approval process, assists Admissions Coordinators with complex client needs, and audits files to verify that Admissions Coordinators are working in accordance with the company rules, regulations, and expectations.

They maintain a presence on call center floor to assist in escalated questions, complaints, technology errors, scheduling delays.

The Admissions Team Lead also works closely with a variety of EHN stakeholders to ensure a proper and efficient admissions process.

Functions and Duties

Manage, organize and prioritize daytoday Admission Team activities, staffing and resource utilization
Function as an expert operational resource for the team
Facilitate individual and interdisciplinary team teamwork and effective work process
Provide leadership in implementing best practices and supporting peers with process change
Facilitate staff orientation/onboarding and identify staff learning needs and appropriate resources
Liaise with all internal departments and external community providers to facilitate patient transitions
Coordinates staff schedules for Admissions Counselors
Lead/facilitate team training when necessary to achieve unit goals & objectives
Awareness and a good understanding of the principles/protocols that govern health and safety issues
Participates in all educational endeavors of the facility and helps to develop, implement and evaluate department's Quality Improvement activities
Conducts administrative duties as assigned, including CRM/EHR analysis/reporting, wait lists, staffing levels, etc.
Other duties as assigned

_ Will work primarily days but must be willing to work evenings, weekends and on-call__. Understands that this support role may require adjustment of hours in relation to business needs._**
Qualifications/Professional Attributes:

Minimum 1 year experience in the Admissions Coordinator role
Demonstrated commitment to patientcentered care
Role models excellence in patient care and serves as a mentor for the team
Demonstrated excellent communication, facilitation, and decisionmaking skills
Demonstrated excellent interpersonal skills and the ability to work collaboratively with all members of the health care team
Clinical and leadership skills, which develops and empowers members of the health care team in autonomous decisionmaking to achieve desired outcomes
Ability to provide leadership to projects and accomplish established goals
Strong organizational skills
Demonstrated commitment to best practice and quality improvement
Commitment to the vision and goals of the organization
Understanding of change process/theory and an ability to manage change
Evidence of ongoing professional development

Employee Benefits and Perks:

Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy

24/7 Employee Assistance Program through LifeWorks
Competitive paid time off policies, including a paid day off on your birthday
Access to inhouse fitness facilities where applicable or discounted external gym memberships
Perks and discounts with Perkopolis entertainment, home/auto/pet insurance
Personal and professional development through our Education Support Assistance program
Nationwide presence allows for supportive relocation opportunities
Defined Benefit pension through CAAT with up to a 4% employer contribution
Maternity and parental leave topup
Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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