front desk hotel clerk - Edmonton, Canada - Holiday Inn Hotel & Suites West Edmonton

    Holiday Inn Hotel & Suites West Edmonton
    Holiday Inn Hotel & Suites West Edmonton Edmonton, Canada

    2 weeks ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • No degree, certificate or diploma

      • Work setting

    • Hotel, motel, resort

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Investigate and resolve complaints and claims
    • Process guests' departures, calculate charges and receive payments
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Provide customer service

      • Transportation/travel information

    • Public transportation is available

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Work under pressure

      • Personal suitability

    • Client focus
    • Dependability
    • Organized
    • Reliability
    • Team player

      • Experience

    • Will train

      • Other benefits

    • Parking available
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 32 hours per week