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Bilingual Technical Communicator - Regina, Canada - Brandt

Brandt

Verified Company

Regina, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

#Li-Onsite

Responsibilities & Duties:

Manage technical assistance requests from Brandt Service Departments using the Case & Contact Management System (CCMS)
Develop Brandt Technical Assistance Center Technical Solutions by
Working with Deere via their Case & Contact Management System (formerly DTAC)
Working similarly with other OEM Manufacturers represented by Brandt.
Working with the Machine Monitoring Specialists to examine diagnostic trouble codes that come through the JDLink system
Researching Oil Sample Data
Researching warranty data
Update and maintain the Technical Solution database
Provide direction and technical expertise to Technicians, Foreman, and Service managers
Utilize John Deere Service Advisor Remote
To generate diagnostic revenue
To help branches reduce multiple service field trips
Update software over the air
Report and develop bulletins and help documents on
New emerging issues
Open BTAC cases
Machine lifecycle planning
Problem resolution cycle times.
Monitor alerts received from machines through various software platforms
Follow up on previous recommendation to ensure problem resolution and identify learning opportunities
Meet KPI's for FleetWise and the Brandt Technical Assistance Center
Provide coverage during peak times for Machine Monitoring Specialists
Other duties may be assigned.

Required Experience

Bilingual (English / French) is a requirement.
Red seal heavy duty technician certificate or equivalent work experience in the construction and forestry industry.
Minimum 5 years' service experience as a technician, Foreman, or Service manager.
Knowledge of the heavy equipment & dealership service departments
Ability to filter and correlate the different data source to create an accurate recommendation.
Understand effective inspection process and equipment lifecycle planning
Some travel required.

Office Administrator