- Provide technical support for clients' IT systems, including desktops, laptops, servers, printers, and networking equipment.
- Troubleshoot hardware and software issues, and identify and implement solutions to resolve them.
- Perform installations, configurations, and upgrades of IT equipment and software.
- Monitor and maintain network infrastructure, including switches, routers, firewalls, and wireless access points.
- Implement cybersecurity measures to protect client data and systems from threats.
- Perform routine maintenance, system updates, and data backups to ensure business continuity.
- Communicate with clients to understand their technical needs and provide timely support and solutions.
- Document technical issues, solutions, and procedures in the company's knowledge base.
- Collaborate with other team members to ensure seamless delivery of IT services and support.
- Assist in planning and implementing IT projects for clients, such as system migrations and hardware deployments.
- Minimum of 3 years experience working with a Managed Service Provider (MSP) or in a similar IT support role.
- Strong knowledge of IT systems, including Windows operating systems, Microsoft Office Suite, and common business software.
- Proficiency in troubleshooting hardware and software issues, with a focus on desktops, laptops, servers, and networking equipment.
- Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Understanding of cybersecurity best practices and experience implementing security measures.
- Excellent communication skills, with the ability to interact professionally with clients and team members.
- Strong problem-solving skills and the ability to work independently or as part of a team.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Valid driver's license and reliable transportation for on-site client visits.
- Fully remote work.
- 3 weeks of vacation.
- Competitive compensation with annual profit-sharing bonus.
- Comprehensive benefits and wellness package.
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IT Technician - Greater Vancouver, Canada - Bloom Recruitment Inc
Description
Bloom Recruitment is in search of an intermediate level IT Technician to join our client's remote team as soon as possible.
Our client is a dynamic and expanding Managed Service Provider with a decade-long history of excellence. Serving a diverse clientele across Canada, they specializes in comprehensive IT solutions tailored to meet the needs of businesses in various sectors.
This opportunity offers competitive compensation, a robust benefits package, profit-sharing, and a starting allotment of 3 weeks of vacation. The ideal candidate will be a critical second point of contact, adept at troubleshooting, resolving technical issues, and ensuring client satisfaction through effective communication and service delivery.
RESPONSIBILITIES:
REQUIREMENTS:
FOR YOU:
If this role aligns well with your professional experience and aspirations, please apply with a copy of your resume today Thank you in advance to all interested applicants.
