On-site Hospital Linen Distribution Manager - Mississauga, Canada - Ecotex Healthcare Linen Services LP
1 week ago
Description
Ecotex Healthcare Linen Service is a major provider of healthcare laundry and linen services to hospitals, sub-acute and medical facilities across Canada and the western United States.
We are a private, family owned and operated company.Our focus is the delivery of Smarter Linen Solutions to our customers, using the industries best management practices to create Raving Fans.
Ecotex helps to create a safe, comfortable environment for patient care.Committed to service excellence, Ecotex has invested in technology, equipment as well as practices and processes to improve clinical outcomes for our customers.
As a Clean Green certified laundry operator, Ecotex demonstrates the use of best practices for reusing, reclaiming, and recycling resources.
Summary of Position
To support leading linen management, distribution, and a positive healthcare customer experience, Ecotex Healthcare Linen Service is currently seeking a Full-time, Permanent _
On-Site Hospital Distribution Manager_ located in Ontario.
Duties and Responsibilities
In support of effective on-site linen management and distribution across the hospital, the On-site Distribution Manager will be responsible for the following key duties:
- Be the primary Ecotex distribution contact for Hospital and Long-Term care accounts, developing and maintaining a collaborative culture and linen distribution partnership with our clients.
- Understand indepth how linen is ordered, prepared, and distributed throughout healthcare facilities.
- Hiring, onboarding, managing, and developing a team of high performing on site distribution porters across multiple locations.
- Develop and streamline on site distribution standard onboarding and operating procedures to ensure a consistent experience across healthcare facilities.
- Use exceptional communication skills to ensure daytoday and longterm customer needs are met by supporting onsite staff to execute work routines and special requests as directed.
- Proactively identify and recommend productivity enhancements to more effectively distribute linen to the right place at the right time.
- Manage linen ordering integrity, utilization, and optimization across multiple accounts.
- Manage staff budgeting process and payroll.
- Partner effective with the local Ecotex Account Manager and Operations on annual distribution plans to support customer objectives.
- Complete monthly and ad hoc linen reports to ensure appropriate utilization and decision making at the distribution level.
- Complete monthly onsite inventory audits and distribution quality checks.
- Participate in monthly account performance and priority reviews where relevant.
- Manage customer service distribution issues quickly and effectively.
- Significant day travel (>70%) to healthcare facilities across the region and flexible hours are required in this position.
Required Skills and Knowledge
- Exceptional ability to inspire, manage and develop large teams into high performing organizations.
- Exceptional ability to execute operationally with excellence.
- Exceptional ability to develop strong working relationships through appreciative inquiry and listening skills.
- Working knowledge of healthcare linen services and unionized environments.
- Strong communication skills including ability to negotiate and build consensus.
- Strong data analysis leading to actionoriented insights and recommendations
- Ability to exercise good judgement and sensitivity in dealing with hospital and staff information.
- Ability to prioritize and successfully resolve issues with high sense of urgency and customer experience focus
- Strong attention to detail and follow through
Education and Experience
- University Undergraduate Degree or combination of relevant education and work experience
- Minimum of 8 years people management experience.
- Minimum of 8 years experience with healthcare account management or direct working experience in a hospital or long term care setting.
- Previous experience with project management an asset.
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- Bachelor's Degree (required)
Work Location:
In person
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