Program Manager, Rewards Program - Toronto

Only for registered members Toronto, Canada

3 weeks ago

Default job background
$69,000 - $129,000 (CAD)

Job Description:

Loyalty programs are a major driver of customer engagement with most businesses and are the most important factor customers consider in choosing a credit card.

The BMO Rewards Loyalty Manager is accountable to manage three critical pillars of the BMO Rewards loyalty program,
This role reports to the Senior Manager, BMO Rewards Loyalty Program and has three major elements:Rewards Catalogue Management and Development Customer Experience New/Changes to BMO Rewards Credit Card Product Offers (shared accountability)
This role is accountable for ensuring that our BMO Rewards program provides best in class loyalty experiences that drive customer loyalty and financial performance.
Effective management of overall Customer Experience is critical for rewards programs to ensure we are providing the best possible experience to our customers when interacting with the BMO Rewards program, both online or through the rewards call centre.
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