Computer Support Specialist - St. John's, Canada - Newfoundland & Labrador Housing Corporation

Description

Computer Support Specialist

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province‐wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well‐being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much‐needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website

Competition Number: 2023/24‐082‐500746P
Employment Type: Permanent
Department/Region: Information Technology
Location: Head Office, St. John's
Posting Status: Internal/External
Closing Date: March 28, 2024
Salary Scale: $48,302 to $53,653 annually (CG‐29 $ $29.48 hourly per 35‐hour work week)

Position Details

Context:

The Information Technology (IT) Department ensures that the corporations IT infrastructure, security, software and communications needs are met. The Systems and Operations section manages and maintains all IT infrastructure including security, network, LAN/WAN, communication/collaboration systems, servers, storage, business applications, databases and cloud services. This team also provides hardware and software support, including operation of the NLHC's corporate helpdesk. The Systems Development section designs, develops, implements and maintains new and upgraded software solutions, manages the acquisition/installation and upgrade of software from external vendors, provides software training in corporate systems, performs application support to end users, develops and maintains the corporation's data and reporting.

Duties:

Reporting to the Manager, Systems and Operations, the Computer Support Specialist is a member of the IT Operations team at NL Housing. The incumbent will provide support to all NLHC departments and regions; log all calls immediately in the IT ticketing system quickly and efficiently with detail; develop and maintain detailed solutions in a knowledge base repository; install, configure, and support, computers, equipment, and peripherals; communicate with clients and technical staff the status of tickets in a timely manner; troubleshoot operating problems in both hardware and software, and develop and implement changes to rectify the problems. The Computer Support Specialist will assist the implementation, deployment, and maintenance of local and wide area network components (i.e. switches, routers, network IP cameras and network printers), operating systems, applications packages and connections to the network; research new equipment and applications; communicate with support vendors by placing service calls, co‐ordinating the service required, and ensuring its completion; procure requested hardware, software, and services. As well as provide training to end users on the use of hardware or software; perform asset inventory reviews and makes recommendations based on findings; perform relocation of equipment; perform software updates and upgrades and regular security monitoring; maintain user rights and access; dismantle and dispose of old equipment in accordance with IT standards and procedures and other related duties as required.

Criteria

Screening Criteria:

1. Completion of a Computer Studies or Computer Support Technology diploma program (equivalencies will be considered)
2. Experience providing IT technical support
3. Experience working in a client service environment
4. Experience supporting internet related technologies (asset)
5. Experience supporting PC based applications on operating systems (asset)

Assessment Criteria:

1. Knowledge of network and end‐user device security technologies
2. Knowledge of PC based applications
3. Knowledge of Mobile Device Management Systems (asset)
4. Desktop support skills
5. Ability to troubleshoot problems
6. Ability to effectively exchange information with clients
7. Ability to manage time and tasks while working independently
8. Ability to collaborate (teamwork)
9. Client‐service orientation
10. Analytical skills

Conditions of Employment

Conditions of Offer:

1. Acceptable Certificate of Conduct

Conditions of Acceptance

Applicant Information

• This is a CUPE Local 1860 bargaining unit position and as per the Collective Agreement, applicants internal to the bargaining unit will be processed prior to other candidates.
• Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.
• Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.
• Disability related accommodations are available upon request at any stage of the recruitment process by contacting or by calling ‐3002.
• Preference will be given to applicants who are legally entitled to work in Canada.
• Applications should be received prior to midnight Newfoundland Standard time on the closing day.
• The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.
• The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e‐mail addresses.
• All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.
• This competition may be used to fill future similar vacancies with NL Housing.
• Only successful applicants will be contacted for an interview.

Please note that applications will not be accepted in‐person, by fax, email or mail at this time.