French Bilingual Customer Service Representative - Markham, Canada - Shutterfly

Shutterfly

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you French bilingual and looking for a full-time opportunity where you can work from the comfort of your home? Where you can receive a competitive wage, benefits and Shutterfly perks? If so, read on

At Shutterfly, we're all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers' memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life's joy._

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression.

Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years.

What you'll do:

Receive, process, and track customer orders using Lifetouch systems
Investigate and resolve issues and complaints from customers
Act as the liaison between the customer and the Service Centre

What you bring:

High School diploma or equivalent
Proficient speaking, reading, and writing abilities in French and English
2+ years of customer service experience
Basic to intermediate computer knowledge; including navigation of the internet
Superior phone and customer service skills/etiquette
Excellent interpersonal, time management & problemsolving skills
Patience in handling and resolving problems & complaints courteously and professionally
Ability to maintain confidential information

Other Requirements:

Minimum 18 years of age
Successful completion of a criminal background check
Able to work 7:30am 4:00pm or 10:30am 7:00pm CST

This position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment

Responsible to provide childcare/adult care during their assigned work schedule
Continue to abide by Shutterfly's policies, including but not limited to, Antiharassment/Discrimination, Communications, and Workplace Safety policies
Notify their manager prior to any anticipated change in their assigned work schedule
Be available to attend scheduled meetings from home or onsite as applicable
Accurately record all working time via the time keeping system
Maintain a designated athome workspace in safe and secure condition
Maintain a working cell phone to receive multifactor authentication messages to signin to VPN
Come to the site prior to the first day to set up and pick up computer system

Equipment/Furnishings/Office Supplies The employee must provide all furniture, equipment and office supplies needed to work from home.

Employees are responsible for the installation, monthly costs and maintenance of a reliable wired internet connection with a minimum of a
25 Megabits per second (Mbs) download speed.

Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing or replacing any furniture or employee equipment.