Learning and Development Specialist - Markham, Canada - Onvigo Inc

Description

• Effectively provide leadership and coaching within a diverse, multicultural environment to ITAs that work remotely
• Manage, nurture and develop a team with little to no prior travel industry experience to ensure seamless communication and collaboration across various cultural backgrounds
• Proven track record in successful team leadership and training, particularly in remote settings is essential
• Fostering a positive and inclusive work culture among professionals embarking on a new career path
• Carrying out assessments of training sessions and evaluate partner performance to guarantee that the training provided in each cohort aligns with the established standards of the program
• Produce learning resources such as video tutorials, quick reference guides and other job aids
• Provide advanced support of the Microsoft Office suite of products
• Participate in the identification and development of new technology initiatives and provide ad hoc project management
• Coordinate pilot testing of new technology as required
• Oversee training impact measurement, reporting and trend analysis and consult withstakeholders based on these results
• Analyze learner performance data to illustrate meaningful performance trends and identify bestpractices and areas for improvements
• Evaluate new and existing training materials and suggest any improvements or changes thatmay be required
• Conduct needs analysis and job task and skill building activities
• Conduct needs analysis and job task analysis to identify gaps for new and current trainingprograms
• Scope projects and evaluate existing documentation to identify the most appropriate change,learning and communication solutions
• Utilizing day to day tools and platforms to enhance learning experience such as Articulate,Storyline, etc

• Minimum of 2 years of Travel Industry experience in conducting training sessions for travel advisors is required
• Knowledge and experience in LMS Administration is an asset
• Proficient with Microsoft Office suite and Document Management Software
• Ability to work in a fastpaced environment and comfortable working with new technologies
• Knowledgeable in training and development best practices and adult learning principles
• Proven experience with coordinating and tracking organizational training through a Learning Management System and creating reports using learning analytical tools
• Experienced in using virtual meeting platforms such as Teams, Zoom, etc
• TICO accredited
• Excellent written and verbal communication skills
• Independent self starter with the ability to collaborate well with others
• Thrives in a KPI driven environment
• Ability to build trust and work through conflict

• No waiting period to participate in our Group Health Benefits program that includes Extended Health and Medical
• Company paid time off including vacation and sick days
• Preapproved expenses paid by the Company
• Career growth opportunities
• The energy and excitement of working for a fastscaling travel company.

• Dental care
• Extended health care
• Life insurance
• Paid time off

• French not required