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Insurance Quality Assurance Specialist - Thornhill, Canada - CAA Club Group
Description
About UsLife at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results.
We work hard and play hard. We're about doing what's right, and feeling good about it.
Who we are
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience.
We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Position DetailsWhat you will do:
The QA Specialist is a subject matter expert and possesses technical management:
Lead the build and execution of the QA programs
Perform quality and technical evaluations on technical insurance professionals
Perform trend analysis, identify performance gaps and quality improvement opportunities
Create and Lead QA Alignment & Calibration meetings, facilitate QA Training and Support
Create, update and maintain QA evaluation forms & guides and project documents
Design, produce and deliver QA results and reports
Who you are:
10 + years' of comprehensive Property Damage Claims experience or a combination of with 5 -10 years of experience in Quality Assurance
Post-Secondary diploma/degree or CIP designation, or equivalent combination of education and business industry experience as an equivalent
Strong skills in Microsoft Office product suite, Data Analysis & Trending
Experience in analyzing key quality performance metrics, as well as implementing, and maintaining quality procedures and processes
Excellent decision making and problem solving skills, coupled with strong communication skills, to present evaluation recommendations to influence and engage others
Fully Bilingual in English and French is a strong asset
Preferred:
Experience with Lean Six Sigma statistical analysis tools
*Telework opportunity available for this position*Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).